Customer Service Manager
Resume:
ITALO MARQUEZ MOBILE: 708-***-****
*** ******** **., ************, ** 46375 ***********@*****.***
EXPERIENCE:
Silver Auto Sales & Service, Frankfort, IL (March 2013 Present)
Body Shop/Detail Manager
Chicago Bus Sales, Lynwood, IL (February 2008 September 2011)
Shop Foreman
Supervised twelve employees day to day work functions, and delegated work responsibility
$
Scheduled buses for necessary repairs (body work and paint jobs)
$
Ordered and/or fabricated bus parts as needed
$
Disassembled and reassembled bus parts
$
Provided Customer Service
$
JMJ Auto Body, Plainfield, IL
Shop Manager/Co owner (January 2006 May 2007)
Supervised employees daily work functions
$
Completed auto repair estimates on the Mitchell Estimating System
$
Ordered auto parts from various vendors as needed
$
Disassembled and reassembled car parts
$
Served as liaison between the auto repair shop and the DRP insurance companies
$
Provided Customer Service
$
Erkert Brothers Inc., Blue Island, IL
Outside Salesmen/Technician (January 1997 January 2006)
Maintained an assigned customer base of 75 accounts
$
Responsible for maintaining customers accounts current
$
Provided technical support to customers and resolved issues as needed
$
Conducted demonstrations of paint products and supplies
$
EDUCATION:
Harold Washington College, Chicago, IL
Course of Study: Business Administration
Farragut High School, Chicago, IL
Diploma Received
RELATED TRAINING/SKILLS:
Over 25 years experience in the collision and refinishing industry
Strong Leadership and Management Skills
Certified Painter/Technician by DuPont and Sherwin Williams
Prior I Car (Inter Industry Conference on Auto Collision Repair) Certified
Welding and Fabricating
Use of handheld power and welding tools, have own tools
Fluent in Spanish and proficient in computers
REFERENCES TO BE FURNISHED UPON REQUEST
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