Engineer Network

John Rovira

********@*******.***

*** *. ***** *** #*

Monrovia, Ca. 91016

626-***-****

CAREER SUMMARY:

Flexible professional adapts to dynamic environments.

Experienced in troubleshooting multiple customers simultaneously and

networking with other departments to research and create solutions.

Strong communicator and enthusiastic about learning

WORK HISTORY:

1) Home Depot 2006 -

Covina, Ca

Job Title: Freight Associate

Responsibilities:

Receiving and stocking merchandice

2) Tier Zero (T-1 provider) 2005-2005

Los Angeles, Ca

Job Title: Network Engineer (Temp position)

Responsibilities:

Level-3 tech and network support for T-1 lines. Support Cisco 1600 and

1700

Class routers.

3) Earthlink Network Inc.

2000- 2003

Pasadena, California

Job Title: E-Support LiveChat

Functional Unit: 1 year Electronic Support and 2 years Phone Support

Responsibilities:

Supported multiple customers simultaneously and created trouble tickets

for

. Broadband connectivity issues.

4) Home Depot Inc.

1992- 1999

City of industry, California

Job Title: Phone Center Lead

Responsibilities:

Lead five representatives and demonstrated excellent

multitasking skills by consulting with other departments and stores in

building customer orders over the phone.

Departments:

- Phone Center Lead - 2 years

- Inside Gardening - 3 years

- Receiving - 1 year

- Night Crew - 1 year

5) First Federal S&L 1989- 1992

Covina, Ca

Job Title: Teller/New Accounts

Responsibilities:

Opened New accounts and cross-sold the banks products and

services.

EDUCATION:

Integrated Digital Technologies Inc. 1999-

2000

Pasadena, California

Diploma: Network technician II

SKILLS:

- Win95, 98, ME, 2000, NT, XP

- Mac OS 9, and OSX

- Microsoft 97/2000 Office products

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