Customer Service Management

Myles Young

**** ******** ***** - **. ******, Missouri 63303

************@*****.*** - Mobile number: 636-***-****

CAREER INTEREST: ENGINEERING MANAGEMENT . INDUSTRIAL ENGINEER . PROJECT MANAGEMENT

SUMMARY

. Detail oriented, organized, highly motivated and productive.

. A well balanced problem solver with proven leadership skills and a passion for

growth.

. Flexible and collaborative team contributor with a strong work ethic.

EDUCATIONAL BACKGROUND

SOUTHEAST MISSOURI STATE UNIVERSITY DECEMBER 2012

CAPE GIRARDEAU, MISSOURI

Bachelor of Industrial Engineering Management

Related Coursework: Facilities Planning & Operation, Total Quality Management, Six

Sigma, Lean Manufacturing, Project Management, Supervising Strategies, Cost Analysis,

Business Management & Marketing Tactics, Statistical Process Control, Computer

Application, Technical Writing, and Industrial Safety

UNIVERSITY OF VIRGIN ISLANDS

ST. CROIX, VIRGIN ISLANDS

Associate of Process Technology

Related Coursework: Process Configuration, Industrial Equipment & Instrumentation,

Electricity & Electronics Systems Operation, Safety, Troubleshooting

PROFESSIONAL EXPERIENCE

CHEVY'S RESTAURANT - ST. LOUIS, MISSOURI

2009 - Present

Shift Leader/Server

Provide customer service in a high-volume, multi-tasking dining environment.

Responsible for making customer connections, providing service in a timely manner and

ensuring overall restaurant atmosphere is clean and pleasant.

HOVENSA REFINERY - ST. CROIX, VIRGIN ISLANDS 2005 - 2009

Process Operator

Certified to operate Fluidized Catalytic Cracker, Wet Gas Scrubber, and Gas

Concentration unit within a petroleum refinery. Acquired hands-on experience with

industrial tools & equipment, including ISO standards and exposure to Distributed

Control Systems technology. Maintained process control of gasoline production within

a safety conscious environment.

RAINBOW BEACH CLUB - ST. CROIX, VIRGIN ISLANDS 2002 - 2005

Cook

Prepared orders for customers. Trained new employers on functions and service

etiquette. Provided additional services to management as required.

PROFESSIONAL DEVELOPMENT/ASSOCIATIONS

Member, The Association of Technology Management and Applied Engineering (ATMAE)

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