Customer Service Medical Assistant
Resume:
Heather M. Harkness
Lancaster CA 93535
*********@*****.***
OBJECTIVE
A position where all of my skills and training can be utilized and allow for continued growth.
EDUCATION
Everest Institute Kalamazoo, MI
Medical Assistant Diploma 04/2008-Graduate
SUMMARY OF SKILLS
EKG, PAP exam setups, IV tray setup, Transcription, Injections, Rectal exam setups, WS Word, Vital Signs, Sterile tray setups, MediSoft, Hemoglobin/Hematocrit, Venipuncture, First Aid, Bandaging, Autoclaving, Eye Irrigation, Ear Lavage, Dosage Pharmacology, Anatomy, Physiology, Snellen Eye Examination, Surgical Patient Scrub
Laboratory Procedures: Specimen collection, capillary puncture for hemoglobin and hematocrit, urinalysis with microscopic examination slide preparation, glucose determination, and CPR certified.
Administrative Procedures: filing, ICD-9 and CPT coding, basic insurance billing, general office duties, basic computer skills.
CERTIFICATIONS
CPR and First Aid Certified - American Heart Association
Honor Roll Awards – Everest Institute
Perfect Attendance Awards – Everest Institute
HIPAA and OSHA Complaint
WORK EXPERIENCE
Fresenius Medical Care Kalamazoo, MI
Medical Assistant Extern 03/2008-04/2008
Completed clinical tasks which included stripped/disinfected machines, held
patient procedure sites, bandaged sites, patient transport, attended to patients
needs and inventory control.
Bob Evans Portage, MI
Server 12/2007-8/2008
While providing excellent customer service took care of individual dining
areas as well as cleaning tables, serving food and cash handling.
Poor Richards Café Kalamazoo, MI
Server 08/2006-12/2007
While providing excellent customer service worked as a team player as well
as cleaned tables, serviced customers, cash handling and maintained cleanliness
of the restaurant.
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