Customer Service Manager

UHUNOMA E. WOGHIREN

*** ******* ******, *** *****, Newark, NJ 07108 C: 973-***-**** E: *******.********@*****.***

EDUCATION

Kean University (Union, NJ)

Bachelor of the Arts, Major: Economics

Graduated: May 2012 G.P.A: 3.2

PROFESSIONAL & COMPUTER SKILLS

MS Word, MS Excel and MS PowerPoint, Smart View for Office and Hyperion Excel add-in

Hyperion Essbase, Hyperion DRM, Essbase Administration Services, MaxL, MDX, Calc and Reporting Scripts.

Proficient in US tax law

Extensive knowledge of banking regulations, by enhancing knowledge base through continued self-education, H&R training and undergraduate coursework

WORK EXPERIENCE

H&R Block Enterprise, Newark NJ

Office Manager. Tax Specialist 1: Multi- State Returns September 2011 – Present

Oversee branch operations to 7 and 14 associates daily, offering them structured guidance, support and training for tax accounting purposes

Responsible for sustaining a client-focused operation, ensuring quality customer service and maintaining a current, working knowledge of additions to tax code and regulations to educate clients on new policies and procedures like no fee consultation for clients which led to increase of client base +6%.

H&R Block Enterprise, Newark NJ

Tax Associate: Multi- State Returns December 2009 - August 2011

Prepare and file individual and small business federal and state taxes, adhering to the IRS tax laws. Preparing and filing on the average 90 Federal and State income tax a year.

Attending to clients with tax forms like W-2’s, 1099’s e.t.c

Maintain a focus on new business initiatives, growth and efficiency by improving customer satisfaction, referrals and overall performance.

Valley National Bank, Wayne NJ

Finance Intern/ Bank Teller June 2011 - August 2011

Provided daily support to customers for a variety of transactions which include cash deposits, account withdrawals, loan/credit card payments and wire transfers

Performed daily individual audit, maintaining a consistent balance of incoming and outgoing cash and providing daily verification of accuracy

Responsible for bringing new firm-wide campaigns to the attention of clients and offering the right banking product to the appropriate individual

ACTIVITIES & INTERESTS

Volunteering work: St Mary's Food Pantry

Membership: American Economic Association

Always ready to take on new challenges

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