Engineer Customer Service

BHARAT KAPOOR

*** ****** ******** *****, ****** I 1129Cy, Stony Brook, NY 11790

Email: ***.******@*****.*** Tel: +1-412-***-****

EDUCATION

Stony Brook University, Stony Brook, NY Expected Graduation: May 2013

Current GPA – 3.72

MS in Biomedical Engineering – Medical Physics

Punjab Technical University, India May 2010

First Class

Bachelor of Technology, Biomedical Engineering

CERTIFICATIONS & MEMBERSHIPS

• Fundamentals of Bioscience Industry Program - Center for Biotechnology, a NYSTAR Center For Advanced Tech. June 2012

Commercialization of a Novel Medical Device: Accomplished a project identifying adequate commercialization plan of a new

invention for measurement of spinal blood flow/oxygenation gauging market, intellectual property & regulatory concerns,

tailoring a series of exit strategies along with consideration over safety, quality standards, CAPA & FDA regulations

• IEEE (Institute of Electrical and Electronics Engineers), BMES (Biomedical Engineering Society) & Management Consultancy

Club - Fundamentals of Bioscience Industry Program, Stony Brook University

RELATED EXPERIENCE

Intern – Operations Management – Qosina Corporation, Edgewood, NY Dec 12 – Present

• Studying Supply Chain Management for thousands of stock components

• Implementing Lean fundamentals to improve Wear-House Management System

• Formulating kaizen events to improve just-in-time delivery & developing future states

• Improving current state processes through meticulous Value Stream Mapping

Graduate Research Assistant, Biosciences Department, Brookhaven National Laboratory, NY May 12 – Present

• Working on Imaging Physics of Positron Emission Tomography (PET)

• Implementing diverse electronics & latest technology to develop sophisticated MRI compatible detector systems for PET

• Enhancing capabilities of PET technologies developed by the lab through diligent troubleshooting

Customer Service Engineer, GE Healthcare – Core Services – Diagnostic Imaging - India Sept 10 – Aug 11

• Specialized in servicing Cyclotron, Gamma Camera, PET/CT & CT equipment managing efficient up-time of various installation

bases throughout the North India region for GE Healthcare Molecular Imaging & Nuclear Medicine equipment

• Provided on-the-spot solutions to clients to solve critical issues and defects which involved in taking time-critical decisions

• Allocated resources, set timelines and accomplished installation/maintenance of equipment resolving bottlenecks at numerous

installation bases for the clients through a stable communication channel with higher management

• Gained experience in working with cross-functional teams responsible for marketing & sales of GE Healthcare products

• Received the award “Above & Beyond” for excellent performance as Service Engineer – Molecular Imaging & Nuclear Medicine

Intern – Service Engineer – Allengers Medical Systems Limited, India - Biomedical Instrumentation Division Jan 10 – July 10

• Completed comprehensive training providing hands-on industrial exposure to latest advances in Biomedical Instruments used

• Conducted Root Cause Analysis & implemented corrective action along with statistical analysis of quality/reliability of devices

• Translated business needs into technical requirements – appreciation for innovative solutions & independent execution

Summer Intern, Biomedical Engineering Department – Fortis Healthcare, India May 08 – June 08

• Accomplished extensive training understanding the instrumentation of Ultrasound equipment

• Concluded understanding of the subtleties of a Biomedical Engineer in a hospital environment

ACADEMIC PROJECTS

Statistical Model Approach to study Timing Resolution of PET (Positron Emission Tomography) Detector System: Implemented

Singular Value Decomposition to develop a Statistical Model to correct offset in each channel of detector in PET system used by

Imaging Physics group at BNL, through Python Code to successfully quantify error & interpreted correction for the same

RELEVANT COURSE SUBJECTS

• Operations Management Advanced Numerical & Computational Analysis Applied to

•

Biological Systems

• Project Management

Biomedical Instrumentation

• Fundamentals of Bioscience Industry Program •

TECHNICAL SKILLS

• Programming Languages: Python, C, • Platforms/Architecture: Windows, • Applications/Technologies: MS Word,

C++ UNIX, Linux PowerPoint, Access, Photoshop

ACHEIVEMENTS/ EXTRACURRICULAR ACTIVITIES

• Amongst top 10% during Bachelor of Technology – Biomedical Engineering

• Stood 2nd in the University in the Third year of Undergrad in Biomedical Engineering & received a scholarship for the same

• Excelled in various debates & declamations at school & college

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