Software Marketing
Resume:
Jason Alexander Kirshbaum
Apartment Two
Washington, DC 20007
*****.*********@*****.***
http://www.linkedin.com/in/jasonkirshbaum
SUMMARY
Proven analyst with the superior ability to define business problems, design innovative solutions, achieve and surpass business goals,
think strategically, and communicate effectively. Agile and enthusiastic team player with expansive knowledge of best practices and top-
level technical skills. Successfully managed extensive projects and complex processes.
EXPERIENCE
Consulting Work, Washington, DC Area 2009 – Present
Fannie Mae - Business Analyst. Created and maintained a variety of HAMP reporting metrics related to managing the
performance of the Servicer Integration Team. Worked with external customers to resolve variances or understand data
anomalies. Documented variances and explanations and integrated into analyses recommendations for improvement.
Lafayette Federal Credit Union - Asset Recovery Specialist on a six-month contract. Designed and implemented letter,
telephone, and email collection efforts for members with outstanding mortgage and loan payments for 14k-member credit
union with $13.5MM at risk. Recovered more than $700k in assets and assisted with foreclosure and loan workout
decision-making and processing. Tracked delinquent mortgages and prepared bi-weekly report for Credit Union executives.
Watergate Dental Associates - Overdue Accounts Analyst. Re-engineered front office procedures by creating an office
manual for front desk employees. Conducted a letter and telephone campaign to encourage payment from patients with
overdue accounts. Decreased accounts receivable by eliciting payments from patients and setting up payment plans.
Maintained company’s hardware, software, and network environment.
National Research, LLC. - Executive Interviewer. Conduct telephone interviews of varying scope and magnitude including
surveys, political polls and in-depth unscripted executive interviews for a wide range of research projects. Recruit
individuals to attend focus groups. Promoted from Interviewer to Executive Interviewer.
The Advisory Board Company, Washington, DC 2002 – 2008
Senior Analyst, Finance/Marketing Strategy and Operations 2007 - 2008
Key contributor on revenue operations and analytics team for a successful growth company with $200MM+ in revenue.
Performed market pricing analysis leading to a new product launch.
Created models to forecast future performance and analyzed the impact of new initiatives on revenue and service delivery.
Assisted Company executives in the formulation of annual marketer revenue goals and weekly, monthly and quarterly
product and business line goals.
Addressed specific business problems during the year, including daily ad-hoc analyses, modeling and forecasting.
Prepared and delivered daily, weekly, semi-monthly, monthly, quarterly and annual performance reports to Company senior
executives.
Trained, delegated, and oversaw the work of junior team members.
Contributed to quarterly revenue growth of 20-30%.
Analyst, Finance/Marketing Strategy and Operations 2007
Performed key data analysis and reporting role helping sales organization consistently surpass goals.
Created and maintained databases, tools, and dashboards in Access and Excel that summarize, report, and analyze key
business metrics.
Designed tools to facilitate/expedite the retrieval of Company financial data.
Responsible for departmental, program-based, and individual revenue and service performance reporting and
benchmarking.
Performed daily analysis and regular reporting for senior management and marketing group leaders.
Contributed to quarterly revenue growth of 20-30%.
Operations Associate, Finance/Marketing Strategy and Operations 2004 - 2006
Analyzed and reported key operational metrics for the marketing and account management groups.
Reviewed and approved all contracts from clients/members for accuracy and compliance.
Tracked revenue announced by marketing teams, ensured timely completion of contract paperwork by marketers, and
entered appropriate data into Company’s financial systems.
Provided audit support including confirming revenue booking and matching contracts to financial system revenue records.
Contributed to quarterly revenue growth of 20-30%.
Senior Support Specialist, Information Systems 2003 - 2004
Provided leadership and guidance to User Support Specialists on technical and process issues, including best practices for
technical solutions and alternative solutions to technical issues.
Served as primary point of contact for Company executives for technical support.
Responsible for ensuring that daily and weekly essential tasks were completed personally or delegated appropriately.
Assisted junior team members with troubleshooting complex desktop/LAN hardware and software issues.
Taught bi-weekly IS 101 training class to Company new hires introducing them to Company software and hardware
environment.
Taught bi-weekly Laptop 101 training class to traveling and remote employees.
User Support Specialist, Information Systems 2002 - 2003
Provided first level hardware, software and network issue diagnosis, resolution, and support in a 500-user environment.
Installed, configured, and tested desktop and laptop hardware and software applications.
Developed and maintained database for tracking software installation on all Company computers.
Managed allocation and utilization of remote access accounts.
Help Desk Intern, Information Systems 2002
Performed User Support Specialist work during peak periods.
Distributed hardware and installed software.
Compiled and analyzed dial-up account statistics.
Analyzed Advisory.com web site utilization by building Microsoft Access and SQL tools.
EDUCATION
Wake Forest University, Winston-Salem, NC
BA Psychology
SOFTWARE
Microsoft Office (Excel, Access, Word, PowerPoint), SPSS, Windows 95, 98, XP, 7, Vista, HTML, Symantec Ghost, Microsoft
Exchange Server Administrator 5.5, Arcserve 6.0, Asset Tracker for Networks, SQL 7, core banking/financial
software applications
VOLUNTEER ACTIVITY/GROUP MEMBERSHIP
Salvation Army Boys and Girls Club Boys’ Basketball Coach, Winston-Salem, NC
The Methodist Home for Boys, Volunteer, Winston-Salem, NC
Father McKenna Center, Volunteer, Washington, DC
AHEPA Chapter 31
Delta Kappa Epsilon
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