Manager System
Resume:
R obert W. McBride
**** ******* ** ** #*** washington, dc 20009
Phone 202-***-**** • E -mail ***********@*****.***
CAREER SUM MARY
ACCOMPLISHED, INNOVATIVE, AND RESULTS-DRIVEN TECHNOLOGIST WITH MORE THAN 21
Y EARS OF DIVERSE EXPERIENCE I N RAPIDLY CHANGING ENVIRONMENTS. CONSIDERED A
SUBJECT MATTER EXPERT AND TRUSTED ADVISOR TO TECHNOLOGY LEADERS ON ENTERPRISE
STEERING. CERTIFIED I N MANY AVAYA PRODUCTS AND OTHERS WITH UNIQUE & PROVEN
CONSOLIDATION AND EXECUTION I N ITIATIVES RESULTING IN SPENDING DECREASE.
Skills
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S8xxx Series, LSP Install and Maintenance Design and installation of AVAYA IP Office
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Contact Center Design, Splits, Skills EAS Holding Certificates and training in diverse solutions
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allows employers to eliminate the need for
Vectoring, Holiday, Time of day, Variable
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Consultants.
UDP, DCS, IDS+ over ISDN & VOIP
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• Good Self Starter and Self learner
AES, G650 and G750 and Port Networks
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AAR/ARS/UDP/Partitioning/Multi Site
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IP and ISDN PRI Trunking, Dial plans
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• Provides Technology Leaders with Spend Reducing
Alternate Strategies. Open source for unique needs
VOIP, H.323 and SIP FXO and FXS
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Government security requirements
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Unix /Linux OS, Windows Server
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VOIP over MPLS / Frame Relay experience
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TCP/IP and UDP/RTP/NAT/RS.232/485/TLS
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Takes time to understand integrations for fast maint.
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3rd party integration i.e Fax, CTI, IVR &Asterisk
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CMS,VDN, Skill and custom reports training
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Genuine interest in Telecom, VOIP & Data
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Support for ATA, SIP endpoints and trunking Implementation of VLAN, Qos, Data Networking
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Paging/ Nurse call / And various creative integrations PoE, 802.3a, Lan, Wan, 802.11x TCP/IP Standards
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Adheres to ITILv3 standards
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Access Control, Alarm, CCTV, A/V Installation
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Avaya Sip Enablement, One X, Center Vu Supervisor
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Traditional Telephony, ISDN PRI & BRI, QSIG,
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ANI, DNIS&UUI and have involvement in various
CTI integration projects such as with SAP.
PROFESSIONAL EXPER IENCE
CONSULTANT FOR T H E GEORGE WASH I NGTON U N I V ERS I TY, WASH I NGTO N, DC
I N FOR MAT ION SYSTE MS COORD I NATOR O CTOBER 20012 – PRESENT
Configures, installs, upgrades and maintain Campus Wide Unified Communication Systems such as Avaya 8730
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Communications Manager Systems and Adjuncts Such as SIP enablement, CMS, Modular Messaging, AES and E911.
Responsible for Hardware/Software at the tier III level as well as the System Administration Level.
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Maintains equipment inventory of crucial parts for the Foggy Bottom, Mount Vernon and Virginia Campus Locations
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with over 15,000 endpoints and over 28 Port Network Environment, Multiple 8730 Servers
Provides knowledge sharing and training to Information Systems Coordinators and others regarding the use of
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equipment, diagnosing problems, repairs and maintenance.
Serves as expert liaison and contact concerning the technical aspects of Voice Communications Systems and Adjuncts to
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the GW community and outside vendors. Serves as the Technical Representative Voice Communication projects
Provides tier III technical operation support for existing and integration of new features, applications and technology
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expansions and migrations. Responsible for building SIP trunking UDP, AAR ARS.
Administers Avaya IP Network regions, Configures Node Names, Install Medpro & Clan boards as needed and
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confirming proper load balancing and Codecs. Works with Network Engineering to plan IP space for the configurations
of IP Node Names in the Communications Manager etc.
Provides Status updates on any service Interruptions and writes After Action Reports for upper Management containing
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root cause and any proposed process changes.
ITIL v3 Certified and Conform to ITIL standards where needed. Creates and modifies system documentation.
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Attends project and Network Engineering meetings to provide and receive feedback and recommendations on issues that
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impact the GW Voice Communications Enterprise Network
T H E WASH I NGTON POST, WASH I NGTON, DC
SEN IOR SYSTE MS AD M I N ISTRATOR TE LECO M A PR I L 2005 – J ULY2012
Administer and maintain (3) Avaya S8700 Communication Manager and all peripherals such as (2) Nuance Speech
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servers, (2) IP integrated IVRs,NICE,CMS,Faxcom,(2) Nuance Speech Attendants redundant over two sites, NICE
Analyzer, Cloud based ECAS collecting data for all sites. (36) Distribution Centers and (6) LSP sites in DC MD and VA
each with PRI and S8300 as failover.
Support AVAYA IP Office R 6 and R 3 located in NY and DC
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Administers Avaya IP Network regions, Configures Node Names, Install Medpro & Clan boards as needed and
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confirming proper load balancing and Codecs. Works with Network Engineering to plan IP space for the configurations
of IP Node Names in the Communications Manager.
Strong knowledge of both Avaya IP and Cisco IP endpoints including integration with other vendors using SIP
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Strong skill set of Codec’s G.711, G.729, Medpro, Network Regions, QOS, Vlan, TFTP as well as TFTP/ HTTP I am
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Proficient in Hair pining and shuffling, DHCP Scopes/Options needed on DHCP server for IP endpoints
Serve as in house support for over 4000 endpoints with no AVAYA Maint Agreement.
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Attends project meetings and other meetings to provide and receive feedback and recommendations on issues that impact
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the Voice Communications Enterprise Network.
Competent at Contact Center Design to include Vectoring, VDN, CMS reporting, flow in and flow out etc. I gather the
o
stakeholder’s requirements, explain what the system can do for them as well as suggest ideas that may have been missed.
I build a contact center to the agreed requirements and let them test. After Sign off I upload the voice talents files to the
VAL and place into production. After the CMS has collected data I show them how to generate the reports they need.
Support integration of our AVAYA S8700 and SAP to provide CTI
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Work with Verizon and Quest trunking and escalation team when needed, I am proficient in building both IP and ISDN
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trunks and routes.
Moved a LSP location and I was able to unregister them from one s8700 and register them to another, after a re IP of
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every thing and the move all there was for AVAYA to do was to move the license which was a few dollars.
Complete understanding of ISDN BRI with NTI Centrex and off site Extensions OPX,EC500
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Installed Asterisk (an Open Source PBX) to provide SIP enablement, for Home office workers
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Deployed standard SIP phones over public internet for small remote offices in China and other countries.
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Built and managed Open Source internal conference bridge 80 ports
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Managed (2) faxcom servers, one for integration with SAP.
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Converted all leased point to point Trunks to IP trunking saving thousands each month
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Moved all equipment from Frame relay to MPLS without vendor assistance resulting in a more reliable VOIP network
o
E *TRADE F I NANC IAL, ARL I NGTON, VA
TE LECO M M U N ICAT IO NS MANAGER
A PR I L 2001– APR I L 2005
Managed and administered the operations of the Avaya G3R telecommunication system to include support and contract
o
negotiations with vendors. I also remote supported G3S models in California, Virginia and Georgia. I networked them
using Leased lines and used DCS with IDS. I also administered H.323 IP trunks between side to include installing
Medpro and Clan Hardware needed to do so.
Integration with tell me in cloud IVR and AT&T percentage allocation routing for BCP
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Was given the Honor of single handedly managing a $150,000.00 project of procuring a PBX solution for our new site, I
o
was also allowed to install and program it from mounting the cabinets to building the trunk groups and working with
Verizon on turn up of trunks I put over 10000 users on the new system administering every one using ASA.
Created way to use TV’s for call center real time stats as opposed to $500k LED wall Boards saving money and
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increasing flexibility of reports to be shown real time.
Responsible for the procurement of telecom equipment to include tracking orders and coding for billing purposes
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Analyzed, reviewed and proposed cost saving measures for improvement to overall operations
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Aspect ACD and Turret Systems experience
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Dictaphone recording system with MCK digital DCS to analog converters
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Responsible for Ecas, Audix administration and end user training
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Acted as Tier 2 for helpdesk on software applications such as Screen pop of UUI data, IP Softphone and IP agent.
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Installed, programmed Avaya IP Softphones, IP Agent and Avaya Integrator for Microsoft Outlook
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Design MDF and IDF, provide specs for structured cable vendor for New site and on going
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Administer to Avaya CMS server and perform monthly backups, create custom reports and explain reports to clients.
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200 seat call center, vectoring EAS and various toll free numbers to monitor advertising results.
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Back up for ACD’s at other sites, muti vendor Aspect and some Nortel and AT&T In Network routing to load balance
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Spectralink LED wall boards both serial and TCP/IP integration
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Assisted in converting site to Cisco in 2005
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Designed Multi Amp Building wide paging system saving $85,000 over a vendor quote, supported A/V systems AMX
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Panja
Saved $100,000.00 by using 8434D with a side car and configured them as a key type system mimicking the Turret
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system the Brokers needed.
H C I TEC HNO LOG I ES F EBRUARY 1998 – APR I L 2001
SEN IOR TE LECO M T EC H N I C IAN, C HANT I LLY, VA
Installer of AVAYA G3R,G3i,Csi familiy of products and adjuncts
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Cutover Larger installs for AVAYA Military Bases, Hospitals with as many as 10,000 enpoints
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Audix, Intuity Audix Installation and software installs i.e Ecas on Intuity.
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Installation of Valcom paging systems 70v and voice coil multizone Bogan and Valcom controllers.
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Complete understanding and certification of Critical reliability.
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Installation Of Center stage Switch, EPN, ESN.
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Supported customers on as needed bases for system 75 to Definity G series
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Many government contracts such as Peace Corp Hands on Installation, with Adjuncts such as CMS, Conversant, Audix
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Understanding of UDP,AAR, Proc. interface links DCS, DCS+ IDS design and programming.
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EducatioN AND CERT I F ICAT IONS
N ORT H M E TRO TEC H N ICAL COL LAGE, ELECTRONICS TECHNOLOGY UNIVERSITY WINTER 1995
C ERT I F ICAT IO NS : IT ILV3 CERTIFIED, DEFINITY ADMINISTRATION, CONVERGING VOICE & DATA
N ETWORKS, CENTREVUE SUPERVISOR WITH EAS, ADVANCED VECTORING, I NTERPRETING CMS
REPORTS, DEFNITY S8700 & G3R I NSTALLATION AND MAINTENANCE, I NTUITY AUDIX
A DMINISTRATION, DDI TARGETED SELECTION (TALENT ACQUISITION AND INTERVIEWING),
ASTERISK DIGIUM PBX TRAINING, SAMSUNG COMMUNICATIONS
CONT I N U I NG ED UCAT ION : CCNA (IN PROCESS), CERTIFIED IN CPR AND AED USAGE.
HOBB I ES: REAL ESTATE MANAGEMENT/INVESTING, BOATING, HOME THEATER AND HOME
A UTOMATION I NSTALL. ENJOY EXPERIMENTING WITH OPEN SOURCE SOLUTIONS SUCH AS
ASTERISK BOTH AT HOME AND I N THE WORK ENVIRONMENT. HOME RENOVATION PROJECTS.
REFERENCES AVAILABLE ON REQUEST
01182013v1.0
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