Management Front Desk

Location:

Posted:

April 22, 2013

Mengshi Lu

*** ***** ***. ***#****, Springfield, MO, 65806

***********@*****.***

EDUCATION

Bachelor of Science in Hospitality& Restaurant Management

Missouri State University (MSU); Springfield, MO

Bachelor of Science in International Business

Liaoning Normal University; Dalian, Liaoning, China

WORK EXPERIENCE

Housekeeper Aug 2012-Jan2013

The Walt Disney Company Animal Kingdom Lodge, Orlando, Florida

• Cleaning hotel rooms including: dusting, chaining bed linens, cleaning bathrooms, and common areas.

• Acknowledges and greet guests in public spaces with a warm, friendly greeting.

• Reviews daily inventory of supplies needed to complete the assignments for the day.

Front Desk Worker May 2011-July2012

Marvelot Hotel, Shenyang,China

• Checked the guest in warmly, assign the rom key, let them know the regulation of the hotel and finally check

them out.

• Answered phones, booking reservation, responding to emails and electronic reservations, dealing with mails.

• Assisted answer all questions of the guests, and providing any necessary services to ensure the customer

satisfaction.

Server Jan 2012- Present

Missouri State University Dinning Service (Chartwells) Springfield, MO

• Create pleasant atmosphere with friendly attitude and responsive attention for customers

• Manage time effectively and multitask while serving approximately 1000 plus students during 3 hour shift

• Communicate with co-workers and management to ensure proper services are provided

HONORS

• Level 9th of Piano with Certification May 2006- Present

• As a member of Hospitality Leaders of Tomorrow

COMPUER SKILLS

• Familiar Microsoft Word, Excel, Access and PowerPoint

• Proficient in Adobe, Photoshop, InDesign, and Fireworks

LANGUAGE SKILLS

• Native languages Chinese

• Proficient in written and oral English