Customer Service Manager

Jatonda M. King

**** ********* **. ***. #***

Raleigh, NC 27616

Cell # 919-***-****

Email: ********@*****.***

Objective:

Seeking a position within a company where I can utilize my diverse

education, professional work experience, and computer and office skills.

Education:

Master of Science in Forensic Psychology, Argosy University, Penn. May 2013

Master of Science in Criminal Justice, Everest University, Tampa, FL, April

2010. GPA: 3.81.

Bachelor of Science in Criminal Justice, concentration in Sociology,

University of New Haven, West Haven, CT, May 2005.

Computer/Office Skills:

Microsoft Office Suite (98-00/XP): Word, Excel, Lotus Notes, PowerPoint,

Works, ProForm, and Internet Explorer. Chiefs, Omnix, and Soft-Pro

Software. Data entry, multi-line phone systems, and standard office

equipment. Typing: 45wpm.

Accomplishments:

. Law Enforcement Certificate, State of Connecticut, May 2005.

. Computer Forensics Certificate, State of Connecticut, May 2005.

. Division of Criminal Information (DCI) Certified, North Carolina State

Bureau of Investigations, August 2008.

. Fingerprint Identification Certified, State of North Carolina, July

2008.

. Notary Public, State of North Carolina, Exp. 12/14/2013

. CSAC-Reg. NCSAPPB, Nov. 2012

Experience:

Sept. 2012 to Present, TASK/Assurance Counseling and Therapeutic Services,

PLLC Raleigh, NC

CSAC-Trainee

. Assist in the group counseling sessions of individuals who have

received a DWI, for required credentials obtained for a CSAC

June 2008 to Present, City/County Bureau of Investigation (CCBI), Wake

County, Raleigh, NC - Criminal Identification Unit Shift Supervisor

. Maintain office operations, supervising four employees, ensuring the

flow and safety of officers, offenders and my personnel.

. Process incoming offenders, and administer criminal background

checks.

. Operate and maintain computer database, and office and

videoconferencing equipment.

. Fingerprint and photograph arrestees, prisoners.

. Maintain the safety of the processing technicians, officers and

arrestees in the processing room.

January 2010 to March 2010, Wake Technical Community College, Cary, NC

Adjunct Professor (Temporary)

. Taught Introduction to Criminal Justice to prospective high school

students planning to attend Wake Technical Community College.

Non-Related Work Experience:

September 2006 to February 2008, Sam Weather Law Office, Raleigh, NC

Real Estate Office Administrator

. Assisted Paralegal with preparation of settlement statements.

. Collaborated with Closing Coordinator to prepare files for property

closings.

. Operated multi-line phone system, and routed calls accordingly.

. Greeted and assisted customers, and provided high levels of customer

service.

. Performed title searches for Wake, Johnston, Orange, and Durham

counties.

July 1999 to June 2006, Rite Aid Pharmacy, Manchester, CT

Shift Supervisor

. Fulfills the duties and supervisory responsibilities of the Assistant

Store Manager and Store Manager in their absence.

. Provides excellent customer service by utilizing the cash register to

complete customer transactions, handling customer refunds and

exchanges, assisting customers with their shopping needs, and

resolving customer complaints.

. Counts and balances money, prepares deposits, and reconciles cashier

drawers at the end of associate shifts.

. Ensures that deliveries and shipments are properly processed.

. Ensures that the store appearance is pleasing to the customer.

Reference available upon request

Jatonda M. King

Contact this candidate