Customer Service Manager
Resume:
Kevin Carroll
Egg Harbor Township, NJ 08234
***********@*****.***
EDUCATION:
2008
Mount St. Mary’s University, Emmitsburg, Maryland
B. A., Communications & English
AREAS OF EXPERTISE: Charismatic individual possessing strong communication and interpersonal
skills while also being task oriented, delivering projects in timely and efficient manner. Natural team
enthusiast with capabilities of leading projects.
ACCOMPLISHMENTS: Initiated and controlled successful program for a Timeshare Management
company which guaranteed one-on-one service with new owners that directly contributed to customer
satisfaction being at an all-time high.
WORK EXPERIENCE:
Atlantic City, New Jersey
Tropicana Casino and Resort
Serving expert 2010- Present
Team oriented leader in an upscale dining environment.
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Efficient time manager and problem solver with excellent oral & written skills.
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Ability to establish a loyal clientele, an appreciated skill for sales, account management, marketing and
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customer service
Recognized as going beyond everyday responsibilities
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Atlantic City, New Jersey
FantaSea Resorts Timeshare
Customer Relationship Manager 2008 – 2010
Provide resources and guidance to support new product roll-outs, custom contract deliverables, online
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systems and assessments, and customer satisfaction
Respond to and fulfill support needs to cover the most unusual and complex order processing
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Work directly with Product/Program Managers to actively deliver to account or contract requirements
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Developed a company-wide business strategy that helped to customer-interface more efficiently.
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Atlantic City, New Jersey
Equity Communications
Public Relations Assistant 2008- 2009
Able to prioritize and work independently with minimal supervision.
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Able to work effectively in a team environment
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Detail-oriented and the ability to follow up on tasks.
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Work effectively under pressure and maintain a positive attitude
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Capable of multi-tasking, prioritizing, and managing time efficiently
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Contact this candidate