Customer Service Manager

KATHRYN ANNE PULSKAMP

*** ******* ** ******, ** . 864-***-**** . *.**********@*****.***

Objective: To obtain a position that utilizes my design, management,

customer service and sales experience.

Skills: AutoDesktop/CAD, Microsoft Word, Excel, and Power Point; Familiar

with Photoshop.

EDUCATION: Winthrop University - (FIDER accredited)

Rock Hill, SC

Bachelor of Fine Arts with a Concentration in Interior Design

Graduated: May 2009

RELEVANT JOB EXPERIENCE

Levi's - Castle Rock, CO 7/12- present

Senior Supervisor (Assistant Manger)

Raised store revenue from $2M to $2.9M

Visual merchandising, organizing and executing the RIG

Certifying staff in company standards and styling

Overseeing part-time manager for back room CRE

Manages inventories, payroll, and scheduling

Hire, train, and certify associates through coaching, motivation, and a

positive work environment

Soma - Charlotte, NC 1/12- 7/12

Store Manager

Hire, develop and certify associates

Grow total store revenue over $1.5M.

Deliver excellent customer service to all clients.

Book appointments and Get Gorgeous Parties

Maintain payroll requirements and inventory control

Levi's - Castle Rock, CO 11/10- 1/12

Senior Supervisor (Assistant Manger)

Hired, developed and certified associates through coaching, motivation, and

a positive work environment

Raised store revenue from $1.8M to $2M

Built positive customer relationships with clients

Maintained payroll and inventory control

Victoria's Secret - Colorado Mills, 05/07- 11/10

CO/Pineville, NC

Product Manager

Lead processing and prioritization of merchandise receipts.

Directed executions of brand guides.

Back room Manager

Achieved and maintained compelling visual merchandising presentation

standards

Category Supervisor

Drove category success including visual merchandising and sales

Supported category manager in associate development and sales

Executed brand guides

Merchandise Flow Supervisor

Sales leadership team member

Accomplished visual merchandising strategies

Supervised floor and stock room merchandise organization

McMillian, Smith and Partners - 5/08 - 8/08

Spartanburg, SC

Interior Design Intern

Assisted designers in numerous types of projects

Developed floor and furniture plans, finish schedules and detailed millwork

using CAD.

Selected furniture and finishes

Organized and produced project and finish manuals

Documented existing interiors in the field

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