Customer Service Manager
Resume:
CHRISTOPER FELICE **********@*****.***
**** ******* ******* **. ? Indian Trail, NC 28079 ? H 704-***-**** ?
HOSPITALITY
HOSPITALITY EXPERT ? EVENT PLANNING ? BAR MANAGEMENT
Dynamic and energetic hospitality professional with more than 10 years of
hospitality experience in high-profile markets. Possess very hospitality
and management abilities; able to turn-around slow establishments,
increasing revenues while expanding customer base. Solid foundation in
marketing and customer retention; able to quickly form bonds with
customers, leading to increased sales. Perform effectively as team member,
as well as in autonomous environment requiring initiative and self-
motivation.
Core Competencies include:
Bar Management Inventory Management Negotiation Skills
Cash Management Client Communication Customer Service
Event Planning New Employee Hiring Staff Training
EDUCATION
Associates in Liberal Arts, (2002)
NASSAU COUNTY COMMUNITY COLLEGE - Garden City, NY
GPA: 3.59
PROFESSIONAL EXPERIENCE
NAPPER TANDY'S - Smithtown, NY 2012-Present
Lead Bartender/Bar Manager
Responsible for managing the bar staff (11) on a nightly or shift basis.
Make sure that all cash and credit deposits are made correctly and
accurately. I also help to oversee that the overall customer experience is
a pleasant one. Take nightly inventory of products and report directly to
the owner on any issues.
Key Achievements:
Established new shift calendar to allow staff to maximize earning potential
Named employee of the month 6 times
Affected overall growth from bar sales with a solid customer following
PARTY ASSISTANCE - Islip/Smithtown, NY 2006-Present
Event Foreman
Oversee a staff of approximately 50 people. I handled the daily operations
of interviewing, marketing and planning of successful events. Also set up
appointments for new opportunities and helped close new bookings.
Key Achievements:
Created a interview and training program to allow less turnover from the
staff (51% reduction)
Helped to increase event revenue by booking more parties on a monthly basis
Helped to keep staff and company up to date on food and beverage
regulations
MARY CARROLL'S- Babylon, NY 2000-2011
Bar Manager/Bartender
Worked with a staff of approximately 25 people to make sure the bar
operations ran at a premium. I also handled all of the ordering for the
liquor and food needed on a weekly basis for operation. Interviewed and
trained new staff members. Handle customer issues and resolve any
complaints. Responsible for daily operations on days/nights I was working.
Key Achievements:
Increased revenue on slow nights by developing bar specials
Worked on Marketing for the bar and brought in new products
Named Employee of the month over 30 times and also won 5 trips to Ireland
for employee of the year.
CHRISTOPHER FELICE ( Page PAGE 2
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