Customer Service Quality Assurance
Resume:
Gloria M. Gonzalez
**** *’Brien Way
Keller, TX. 76244
***************@*****.***
OBJECTIVE:
To obtain a position where I can maximize my quality assurance, communication and
customer service skills. As well as being, but not limited to a successful efficient team player
and working in a challenging, but a professional environment
SCA Appraisal Company
Independent Auto Appraiser
August, 2007 - Present
Works an as Independent Auto Appraiser within the guidelines of several different insurance companies, while
following the rules and regulations as required. Making face to face contact with high priority clients to determine
and discuss the outcome of damages. Making all contacts and vehicle inspections within a 48hr time frame and
uploading all files accordingly to all clients. Returning all phone calls and taking immediately action on all required
files, as a representative of the insurance company. Prioritize work flow and complete all on call assignments on the
spot as necessary. Search for alternative part usage as requested per insurance guidelines, while documenting all files
accordingly prior to delivery.
Safeco Insurance Company
Auto Field Appraiser
March, 2005 - July, 2007
Works independently prioritizing workflow and setting daily appointments. Works directly with the public and closely
with customers, agents, and contractors throughout the claim processes. Prepares reports, estimate, negotiates, and
balances per company guidelines. Responds to daily mail and makes customer contact within a 24hr turnaround time.
Returns all calls within a timely manner, assist out of territory when necessary, Request/ processes payments in a
timely and efficient manner to prevent unnecessary expense to the company
AIG Personal Lines Claims
Auto Field Appraiser
May, 2004 - March, 2005
Makes Face to face contact and appraise vehicle damages, while settling first and third party claims with a figure
determination to all clients. Search alternative part usage while maintaining excellent customer service and
document all files in detail of ongoing status until claim has been closed. Document all files in detail of on going status
until claim has been closed.
Education
High School Diploma
El Camino College
I-Carr
Certifications
All Lines Adjuster License
Additional Information
Professional Skills:
Audatex, CCC Pathways, PenPro
Excellent Work Ethic
Organizational
Negotiate
Time management
Customer Service
General office Duties
Communication
Contact this candidate