Customer Service Medical

Khadija adil

**** **** ****** *** # **

Brooklyn, NY 11204

Phone 347-***-****

Email: *********@*******.***

QUALIFICATIONS:

•Substantial experience and outstanding skills in customer service.

•Strong academic qualifications, eight years of professional experience.

•Accustomed to working in fast-paced environments with the ability to think quickly and

successfully handle difficult clients.

•Excellent verbal and written communication skills.

•Excellent interpersonal skills, ability to work well with others.

•Have a demonstrated track record of outstanding service; a calm, dependable

professional who devotes every effort to achieve the best results.

PROFESSIONAL EXPERIENCE:

•Medical Interpreter, Cross-Cultural Interpreting Services(CCIS), February 2011 –

November 2012.

- Provide language services to non-English speaking patients to help them

communicate with doctors, nurses and other medical staff.

- Act as conduits between patients and medical professionals by listening to the

professional and orally translating information into a patient's native language.

•Medical Interpreter, International Language Services (ILS), May 2010 – November

2012.

•Passenger Service Agent, WorldWide Flights Services - O'hare, September 2004 –

November 2012.

- Provide assistance and related customer services at the ticket counter, gate and

baggage areas.

- Duties that include servicing customers by performing meet and greets, check-in,

aircraft boarding and baggage service, making boarding and public

announcements.

- Providing connecting flight information and direction assistance, and handling

unruly, upset, or angry passengers.

•Passenger Service Agent, Sunline Services - O'hare, February 2004– September 2004.

EDUCATION:

•Bachelor in Business Administration, University of Economics – Legal and Social

Science, Morocco, 1997.

•Computer Studies Diploma, I.C.F., Casablanca,, 1997.

TECHNICAL SUMMARY:

•Operating Systems: Windows 98, 2000, XP, Vista.

•Software Applications/Packages: MS OFFICE(MS Word, MS Excel, MS Access, MS

Power Point), MS Visual studio, MS SQL.

• Languages/Databases: C, C++, JAVA, HTML, XHTML, SQL, PHP.

LANGUAGE SPOKEN: English, French and Arabic.

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