Manager Information Technology
Resume:
Marjorie Fulton-Gallagher
Pittsburgh PA, 15224
*********@*****.***
Summary of Qualifications
• Thirteen years of experience working as a Technology Systems Specialist.
• Specializing in troubleshooting and repair, end user support and networking.
• Ability to work in a constantly changing, and fast paced environment .
• Demonstrated track record of excellent punctuality and attendance.
• Works well individually under minimal supervision as well as in group settings.
• Quickly assumes leadership roles, taking initiative and acting when work needs done.
• Effective at creating and designing process to improve and enhance efficiency.
Employment History
PC Consultant UPMC Work Source (March 2012 – Current)
Technology Systems Specialist Pittsburgh Public Schools (1997 – 2010)
Computer Skills:
• Computer troubleshooting and repair
• Help Desk Support.
• Software and hardware installation.
• Microsoft Office staff and student training
• PC Basics staff and student trainings
• Computer Networking.
• Remote Desktop
• Video Conferencing. Equipment setup
• Webpage design and maintenance using Front Page and School Net
• Imaging and Deployment of computers
• Asset Management
• Mobile Computer Cart Assembly and Configuration
• Service Center Documentation
• E pigeon
• System Center Configuration Manager
Instruction & Training:
• Computer Maintenance and Repair
• Microsoft office suite 2003,2007
• Asset Management
• Service Center Incident Reporting System
• Internetworking of Computers
• PC Components and Operating Systems
• Help Desk and End User Support
• Introduction to Programming Java
• Visual Basic: Windows Programming
• Networking
Education
Community College of Allegheny County Pittsburgh, PA
Associates Degree, Information Technology Support (Degree Expected 2013)
Associates Degree, Applied Sciences (1998)
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