Customer Service Manager

Location:

Salary:

open

Posted:

April 19, 2013

Angela Silkey-Cook

Springfield, Mo 65803

E-mail: *********@*****.***

Job Experience:

Reinhart FoodService/Banta Foods, Springfield MO: Multi-Unit Account

Manager (Also held rolls as: Customer Service, School Specialist, and Lead

Account Manager.)

November 2002 – February 2013

Work directly with Applebee's corporate office along with other restaurant

concepts monitoring confidential pricing, and upcoming menu changes. Work

directing with buyers to maintain inventory levels, and expedite shipments when

needed. Maintain multiple spreadsheets. Troubleshoot while achieving the most

cost effective results. Lead for department staff members to maintain customer

standards, product recall procedures, visit and entertained customers,

government fuel surcharge, service level review and completion.

*Reason For Leaving: Company cut backs

Redneck Trailer Supplies, Springfield MO: Marketing Assistant

2000-2002

Price trailer axles to specification of customer, order and research special order

items for customers, ship promotional information to all branch locations, monitor

inventory levels of advertising merchandise, test new trailer products, and set up

promotional flyers.

Practical Training/Skills:

I attended Ozark Technical College 1996-1998 for Business Management.

Certificates in: Basic Management, Time Management, multiple computer

training classes, and Professional Management classes.

I have extensive knowledge of 10-key, excel spreadsheets and other computer

programs. Also, capable of handling multiple tasks efficiently and in a timely

manner. I am a hard worker, dependable, willingness to learn, great work ethic,

and great work history.

Objective:

To find a stable company, with an opportunity to grow within, that will en able me

to better myself and provide adequate financial stability for my family. I will

provide your company with accurate and quality work while still completing in a

timely manner.

*Letter of recommendation from my prior President of Banta/Reinha rt Foods

attached.