Project Manager Customer Service

James

Surwillo

“It has been my experience that Jamie has a wonderful work ethic and that he is an employee that will go the extra mile . . . Jamie is a deep thinker and enjoys the process of working through a challenge. I believe that Jamie Surwillo would be a valuable asset to any organization that would add him to their team”

Senator Jim Lembke

“I had occasion to spend the day with a different technician at AT&T for 14 weeks while traveling across several states. Jamie Surwillo stood out due to his superior communication skills. Jamie is simply overqualified in his current job. I can't imagine that you will find a more educated, dedicated, and motivated individual. Jamie has been required to work away from home for months at a time. He maintains his outstanding attitude and looks forward to the advancement that he will surely see."

Roger Stepp

Project Manager GHQ

“Jamie has the drive to be number one. He is always willing to go the extra mile. Throughout the evolution of our U-Verse product Jamie has been a key member in identifying process improvements from the ground level”

Dennis Patton

AT&T Area Manager

absrp1@r.postjobfree.com

Phone: 314-***-****

St. Louis, Missouri

Affiliations

Jamie is a member of multiple AT&T steering committees and sub-task efforts. An advisor to the Lindenwood University Delta Tau Delta Colony, and Mizzou Alumni Member

Summary

Are you looking for an expert in the soft skills of organizational behavior and communication, someone committed to driving customer satisfaction through process improvement, and someone who can boost effectiveness as a leader and an innovator? I have eight years of stellar performance at a top fortune 100 company. I am bi-lingual, possess a master’s degree in the field of business and technology, Six Sigma Certification and completing a Project Management Certification. I am a problem solver. For more information please see my website @ generationzmanagement.com.

Career Driver

An opportunity in an aggressive technologically based company that can allow me to showcase my considerable skill set and immediately bring value to an organization.

Experience

AT&T, St. Louis, MO

Customer Service Technician 2008-present

Installation and Maintenance

- Program Manager-New Equipment

>Implementing and training technicians on cutting edge technological equipment to save thousands of dollars in wasteful excavations

- Process Coordinator/Leader

>Six sigma project analysis to better meet customer requirements in area generating $27,000,000 annual revenue

Emerging Networks 2006-2007

- Subject Matter Expert for U-Verse during St. Louis roll out

>Program Coordinator- trained technicians on functional attributes of VDSL product

- Responsible for communicating quality defects and maintaining quality control

>Leader in communicating and establishing process standardization and controls used to strengthen product and grow customer base

Construction and Engineering 2005-2006

- AT&T Engineering Certification

>Analytical assessment offered to high performing technicians

- Team Leader

> Replacement and re-engineering facilities during Project Lightspeed

U-Verse infrastructure build

Reliv International, Chesterfield, MO

Distributor Relations Specialist, Business Sales Solutions

- Account manager for Latin America distributors

>Supply chain and logistics expert

- Call center experience in orders department and customer support

>Support to drive sales for Spanish speaking population worldwide

Education Certifications

Webster University, St. Louis, Mo Villanova University, Villanova, PA

Master of Arts, IT Management Six Sigma Green Belt

University of Missouri, Columbia, Mo Certified Associate of Project Management (CAPM) (2013)

Bachelor of Arts and Science, Psychlogy, Spanish AT&T Engineering Certification

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