Engineer Software

***** ***** ***** • Moreno Valley, California ****3

Phone 951-***-**** • E mail *********@***.***

Octavio Mercado

Objective

Specialized Software Installation Engineer with over twelve years of solid

experience, seeking position as an installation engineer in a company

where I can apply my installation skills and where my extensive

experience will prove to be an asset to my employer.

Professional experience

2007 – 2013 Novatel Wireless Inc. San Diego, California

Senior Software Engineer

Designed and implemented new installation packages for multiple

software products using InstallShield technologies while ensuring

high quality standards with rigorous product testing and evaluation.

Led the installation team and participated as an effective product

development team member to establish product installation

requirements; negotiating, prioritizing, and scheduling installation

work among team members; keeping achievable schedules, and

delivering robust installation projects.

Provided maintenance support, updates, and enhancements for

released installation packages.

Provided advice on industry Best Practices and followed

guidelines to release solid installations that met and exceeded

customer expectations.

Interacted closely with Quality Assurance to promptly identify,

analyze, and resolve reported issues.

Worked closely with driver engineers to assess viable solutions to

effectively and efficiently deploy driver installers, Connection

Managers, and installations for proprietary utility programs.

As an Installation Lead, communicated and assisted the

Configuration Manager to integrate new installation projects into

official automated build environments.

Fulfilled the role of Configuration Manager by performing release

activities such as adding and enhancing automation build scripts,

releasing products, and tracking releases to maintain records.

Assisted Project Managers and Team Leads with Installation

technical documentation to facilitate negotiations and to interpret

customer requirements in clear technical terms.

1999 2007 Unisys Corporation Mission Viejo, California

Software Engineer

Designed, implemented, and enhanced installation packages using

multiple InstallShield technologies for Windows and Linux.

As a Technical Lead, worked efficiently and productively with

software developers to gather and define installation requirements

for multiple products across many product releases.

Worked as a team member and individually to upgrade installation

projects to latest InstallShield technologies.

Maintained Visual C++ custom action code used in multiple

installation packages for special handlings in the install and

uninstall processes.

Enjoyed working in a team to achieve a common goal, and was

equally capable to work independently to develop complex

installation packages.

Increased effectiveness by self training on new technologies and

by mentoring new employees whenever possible.

Special Skills

Technology: InstallShield 2010, InstallShield 12, InstallShield 11x Multi

Platform, InstallShield 10.x, InstallShield Developer 7.x, InstallShield for

Windows Installer 1.x, Pro 5.x

MSI, MSM, VBScript, Ant Scripting, C++, Perforce, Microsoft Visual

SourceSafe, Jira, TeamTrack

Operating Systems: Windows (8, 7, Vista, XP, and 2000)

Exposure to Linux (SuSE and RedHat)

Languages: Excellent communication skills; fluent in English and

Spanish.

Education

1995 – 1998 California State University, San Bernardino

San Bernardino, California

Bachelor of Science Degree in Computer Science

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