Customer Service Administrative Assistant

Shannon Taylor

OFFICE PROFESSIONAL

Administrative Assistant ~ Secretarial Expertise ~ Customer Service

Special Projects ~ Document Creation ~ High Volume Phone Calls

Possesses comprehensive experience in all office procedures including:

. Administrative/Secretarial Experience

. Fluent in Windows' platform, MS Office, Word, Excel, Power Point,

Presentations.

. Excellent written and oral communication skills.

. Diplomatic, tactful and competent business representative.

. Exceptional organizational and interpersonal skills.

. Able to maintain a sense of humor under pressure.

PROFESSIONAL EXPERIENCE

Midwest Auto Gary, IN

Secretary /Receptionist

. Performed secretary duties for the auto shop. Duties included: word

processing, creating spreadsheets, record management, memorandums,

providing excellent customer service to customers and vendors.

Advanced Auto

Merrillville, IN

Cashier/Driver

. Operated cash draw. Delivered parts to customers. Responsible for

customer service, assisting customers with ordering parts via

telephone, and written quotes.

Walgreen's Gary, IN

Order Filler

. Processed orders for customers.

. Read orders to ascertain catalog numbers, sizes, colors, and

quantities of merchandise.

. Obtain merchandise from bins or shelves.

. Compute prices of items or groups of items.

. Complete order receipts.

. Keep records of out-going orders.

. Place merchandise on conveyors leading to wrapping areas.

. Requisition additional materials, supplies, and equipment.

. Prepared bills of lading; checked items to be shipped against work

orders to ascertain that quantities, destination, and routing are

correct.

. Received and unloaded incoming materials and compared information on

packing slip with purchase order to verify accuracy of shipment;

processed return shipments from customers.

EDUCATION & TRAINING

IUN

Gary, IN

Associate Degree (working toward)

. Health Management

Roosevelt High School Gary, IN

Diploma

. Academic Diploma

E-MAIL: ***************@*****.***

1720 SWANSON COURT, APT #164 * PORTAGE, IN 46407 * HOME PHONE (219) 707-

2854

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