Customer Service Sales

Shay Collins

**** *. ********

Mesa, Arizona ****2 ****.*********@*****.***

Cell: 480-***-****

Dynamic and creative marketing professional with a successful career in customer service, product marketing, and promotions. Seeking career in customer service in which I can continue to build my strong interpersonal communication skills as well as develop new strategies for problem analysis and solution with potential and existing clientele.

Areas of Expertise

SEO/SEM strategies

Marketing materials development

Social media marketing

Traffic analysis

Online marketing strategies

Client acquisition

Data mining

Direct Marketing

Inside Sales

Conflict resolution

Negotiation skills

Web Based analytics

Professional Experience

EastValley Consulting – Scottsdale Arizona

Marketing Representative Jan 2013- Current

Initiated and closed sales for EastValley Consulting. Conducted business to business sales for Quill office supplies and Medical Arts Press, both of which are subsidiaries of the Staples Corporation

• Promoted the Quill Brand through direct marketing strategies, initiating cold call techniques to build impromptu business relationships

• Trained new hires to open new territories, implemented training materials to aid in reaching their goals

Gannett Local – Phoenix Arizona

Internship - Multimedia Marketing Associate May 2011-Jan 2012

Execute sales/marketing strategies to launch new brand “Deal Chicken” into new territories, built rapport and conducted primary call sales to prospective business owners

Incorporated SalesForce into daily responsibilities, utilizing report building, statistic evaluation and other resources to identify highly qualified prospective customers

Trained fellow marketing associates on Gannett Local’s customer relationship management software Sales-Force

Warehouse Assistant Manager & Event Bartender Sept 2008- Nov 2010

Heidi’s Events and Catering – Tempe Arizona

Assisted in directing both front and back of house operations

• Professionally trained Bartender, Caterer as well as Assistant Manager of BOH operation

• Professionally trained caterer

• Provided professional service to Corporate events and Weddings with guest lists

ranging from 100-500 guests

• Worked well in a team atmosphere, in groups of 5-30 caterers

• Performed onsite marketing including distributing company brochures and offering guests information about our services

• Built rapport with clientele and guests

Education

W.P. Carey School of Business Arizona State University

Bachelor of Science Business Marketing

GPA 3.26

Aug 2007- May 2011

Achieved ASU Provost Scholarship: Entitling $24,000 Over 4 year college education

1st Place: Interpretive Simulations Entrepreneur Competition

ASU Dean’s List Spring 2008 & Fall 2009 Semesters

Coursework includes: Professional Sales and relationship management, International Marketing, Consumer Behavior, Competitive Marketing Strategy, Finance, Communication, Microeconomics and Psychology

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