Engineer Customer Service

Tania Goldstein Sy

**** ******** ***, ****** ******, Ca 94546

Cell: 650-***-****: ****************@*****.***

Profile

Committed Industrial Engineer with hand-on experience performing Industrial Engineering,

Manufacturing Engineering, and management science; hardworking; highly motivated; and

energetic.

Areas of Expertise

● Engineering software ● Auto CAD

● Operations research ● MS Five languages

● Process improvement ● Strong presentation skills

● Simulation ● Strong communication skills

● Quality control ● Team player

● ANOVA ● Manufacturing Engineering

● Design & Mgmt of human sys ● Facility planning & control

● Facility planning & design ● Business communication

● Information tech sys ● Verification & Validation

● MFG operation sequence/takt time development

Professional Experience

Industrial Engineer

January 2012 to December 2012

Kaiser Permanente - Hayward, CA

Process optimization, research, data collection/analysis, project management, quality control,

process planning, verification & validation, design of experiment and statistical process control

(ANOVA & STAT:FIT), Pro-Model(Simulation), presentation delivery, process development,

system improvement, reports generating, key player interviewing.

Project benefits and results:

Process optimization

Decrease service time in every process provided by doctors, nurses, unit assistants,

custodial employees

TQM (Total Quality Management) within the department for processes, tools, and

technology needed to provide necessary treatment for patient care; tools and safety

training needed to provide custodial services to the code for the whole hospital; all in

mind with the least financial accountability

Provide tasks and service time standardization for Custodial and Unit Assistant

employees in order to provide an excellent service and preventing receipt of unnecessary

or delayed services

Provide team performance and tools evaluation for Custodial employees when preparing

the rooms for the coming patients while calculating the average length of time needed for

each type of cleaning or sanitizing

Provide two extra patient rooms by consolidating two rooms of storage into one storage

room and patient rooms to be equipped with all machines and tools up to code to provide

a complete treatment care

Improve communication between nurses and custodial employees especially when

patients get discharged and the room is ready to be sanitized and cleaned for the next

patient in order to minimize idle time

Provide visual aids for custodial employees for request of room cleaning

Provide training of the new system, processes, and tasks to every employee in the

department

Provide safety knowledge and training to all employees of the department

Obtain positive feedback from the employees of the new planning

Change Kaiser Permanente’s system (Triage System) to accommodate the new changes in

processes

Decrease the bottle neck in patient admission during the late after- noon, early evening

Decrease the pharmacy workload and improving their service process

Implement standard time for some of the tasks done by nurses and unit assistants

Assigning new tasks to unit assistant employees

Increase efficiency of communication between all employees in all departments of

organization

Industrial Engineer/Internship

August 2011 to March 2012

TESLA – Fremont, CA

Facility planning and design following safety codes, cellurization, plans development for process

evaluation and improvement, project planning and execution assistance, implementation of

production machinery such jigs, tools, fixtures, machines, and handling equipment, presentation

delivery, data collection/analysis, research, cost analysis/projection, key player interviewing.

Project benefits and results:

Better organization of parts, tools, working stations, and work processes to provide a

better flow of the tasks while minimizing service time and physical and mental stress on

the operator

Locate machines and tools in distance within specification and safety codes between each

machine and between machine and operator

Provide Safety training to operators

Improve workflow.

Decrease the service time.

Decrease the stress on the operator.

Improve efficiency and productivity of operator.

Improve the efficiency and productivity of Tesla as a whole.

Obtain positive feedback of the new planning

Some changes are permanent changes, instead of temporary changes.

Accountant/Front desk Lead

October 2005 to November 2007

Inland Metal Ind – Hayward, CA

AP, AR, data entry, shipping, answering phones, customer service, taxes, training, problem

solving, filing.

ED Clerk

February 2002 to October 2005

Kaiser Permanent – Redwood City, CA

Data entry, answering phones, filing, money collecting, paper work of patient visit, problem

solving, training, multi-tasking.

Education

East Bay State University, 2012

Hayward, CA, USA

Industrial Engineering

Bachelor of Science

3.490 GPA

Professional Affiliations

TESLA; Roger Hoyt, John Mathews

Kaiser Permanente; Shirley Paulson (Director of Adult Services)

■ Letter of recommendation on demand from Dr. David Bowen – CSU East Bay

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