Customer Service Data Entry

Location:

Posted:

April 18, 2013

GULSHAN I. JAFFER

Email: *************@*******.*** - Phone: 682-***-****

My Career Employment Goal

I am an experienced Collections Analyst and Accounts Receivable Specialist seeking a full-time position. My

approach and experience in the fields of Collections, Sales, and A/R have afforded me opportunities to increase

clientele by 32% - 71% and generate a boost in revenue for my former employers.

Skill Proficiencies / Strengths: Collections Analyst

• Internet - Microsoft: Excel, Word, Outlook - 10-Key (12,000+ KSPH) - Data Entry (65wpm)

• Computerized Accounting Applications (QuickBooks, Peachtree Complete Accounting)

• Strong Analytical and Interpersonal Skills – Ability to adapt to challenges in various environments

• Manage, Create and Maintained Delinquent A/R: Small - Large National accounts / Internal - External

• Customer Account Reconciliations / Discrepancies: Research & Analyze

• Format and Process Aging Reports and Queries: Prepared for Management Review and Data Analysis

• Monitor EDI screens (Electronic billing) - Departmental Administration

Work Experience

2011 Pacific Fuel Distributors, TX

Title: Collection Analyst

2007 DHL Global Forwarding, Irving TX

Title: Collection Analyst

2002 Texas Whole, Forth Worth, Texas

Title: Customer Service Associate

• Proudly upheld company mission goals in a professional demeanor

• Daily monitored and balanced revenue at close of business

2000 Agakhan Hospital, Dar es Salaam, Tanzania, E.Africa

Title: Personal Secretary/Overseer of Doctors Plaza

• Effectively managed an office of 10+ executives in demanding environment acquiring several accolades

during my tenure

Education

• MT Training Center - Grand Prairie, Texas (Certificate of Completion - Computerized Accounting)

• Brown Mackie College – Forth-Worth ( Diploma in Medical Assistance)

• Rosemead Adult School - California (Data Entry)

• Texas Food Safety Manager Certification Examination

*References available upon request.