Customer Service Manager

Steve T. Armour

**** ******* *****

Rowlett, Texas 75089

Home: 972-***-****

Mobile: 214-***-****

Qualifications:

*Twenty-One Years Management and Supervisory Experience

*Twenty-Two Years Customer Service

*Fourteen Years Technical Phone Support

*A+ Certification

*Military license on Heavy Vehicle Equipment

Education:

DeVry Institute of Technology-Irving, Texas

Associate of Applied Science in Electronics

Graduate-October 1997

Employment:

United States Army Reserve Seagoville, Texas

Senior Food Operations Sergeant Sept 1992 to Present

* Provide Training, Budgeting, Inventory, Scheduling, and Administrative classes

* Oversee Battalion Staffing, Training, and Equipment Maintenance

* Equal Opportunity Leader for Battalion

* Develop Senior and Junior Leaders

CompuCom Systems, Inc. Dallas, Texas

Field Operations Center Analyst Feb 1998 to Oct 2012

*Technical Phone Support

*Independently Monitor Technicians

*Troubleshoot and Triage Hardware

*Dispatch Client and Vendor Service Request

W.N. Enterprises Richardson, Texas

Training Manager Oct 1996 to Oct 1997

*Provide Administrative Staffing, Scheduling, Budgeting, and Tracking Inventory

*Conduct Mechanical Equipment Troubleshooting and Repairs

*Supervise and Responsible for over 30 Employees

*Train Employees and Managers

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