Manager Customer Service

Melanie Graves

**** ********* *** #*** ( Richmond, CA 94801 ( 415-***-****(

*************@**********.***

OBJECTIVE: To obtain an Administrative/Clerical position in an office

setting.

SKILLS/QUALIFICATIONS:

8+ years of clerical/receptionist 8+ years of management experience.

experience. Ability to type 45 wpm.

Experience in accounting and book keeping. Excellent customer service skills.

Team player with great interpersonal

Skilled as a technical documents skills.

controller in engineering. Ability to work well with or without

Excellent in time management and supervision.

organizational skills. Proficient in MS Office.POS and QuickBooks

RELATED WORK EXPERIENCE:

Alameda County Social Services Home Health Aid

Richmond, CA 2008 - Present

Care for elderly clients. Assist clients with ADL's. Transports clients to

personal appointments and assist them with their medication. Clean clients'

homes. Prepare hot nutritious meals according to guidelines, regulations,

and special diets.

Hercules Health Center Operations

Manager Hercules, CA 2010-2012

Manage health clinic/ dispensary. Supervise a staff of twenty two. Kept

books, accounting, taxes. Performed accounts payable and accounts

receivable duties. Manage count of the drawer, payout and deposits.

Scheduled appointments and conducted B2B sales.

Sketchers USA, Inc. Lead

Manager Concord, CA 2007-2008

Manage sales floor of busy retail store. Manage payroll operations,

scheduled employees. Supervise two part-time managers and six part-time

sales associates. Manage shipping and receiving operations. Process store

transfers. Performed store opening and closing procedures. Make daily

deposits. Sign for all in-coming and outgoing mail.

United Airlines, Inc.

Administrative Assistant San Francisco, CA 2007

Work inside Technical Information Center. Enter data for TDRS. Print up

drawings and COA files for engineers. Create ADS files. Perform filing

duties. Pulled all closed files and any duplicates. Scanned Service

Bulletin documents and assigned to proper fleets. Perform shipping and

receiving duties for East Bay Drawings. Answered phones lines and answered

any questions related to COA files.

Archstone-Smith Administrative

Assistant Richmond, CA 2007

Answer heavy phone lines, process files /invoices. Place orders, book

appointments for clients /vendors. Perform data entry duties. Manage

mailroom.

Mother's Work, Inc.

Manager San Francisco, CA 2005-2007

Manage a retail store with four employees. Performed payroll and scheduling

duties. Manage shipping and receiving processes. Create visual marketing

pieces.

EDUCATION

Aiken High School

Diploma Cincinnati, OH 1995

References available upon request

Contact this candidate