Customer Service Technical Support

David Morgan

**** *. *** **

Tempe, Az *****

480-***-****- (C)

480-***-**** (H)

*****.**********@*****.***

Skills

All Windows and Mac systems, 10 key, Data entry, 60 wpm, Ability to handle any situation that is thrown my way. I specialize in the following: troubleshooting hardware, network or software, mail problems, I do have knowledge of HTML, HTML5, IPV4 and 6 just to name a few things. I have excellent Customer Service Experience.

Experience

7/2012-10/2012 AT&T U-Verse Mesa, Az

Tier 2 Technical Support

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• Provided support to customers who were in need of technical assistance

• Home networking, computer hardware set up, Wi-Fi and Wireless, Yahoo mail and client mail

• Used O/S such as Windows XP-Windows 7, along with all Macs.

• DNS, IP/TCIP, IPV6, LAN/WAN, etc.

• Billing issues, Tech dispatches and company warm transfers when needed.

3/2011-7/2012 Reconditioned System Inc Tempe, Az

Ware house worker

• Pull and organize or orders by ship date.

• Strip the panels down to make sure all reusable materials aren't bad.

• Ensure while I work we keep and maintain a safe work environment.

4/2010 – 3/2011 Sears Tempe, AZ

Technical Support Specialist

• Handled a daily average of 85 incoming calls, using caboodle, CSI and Kana phone tracking systems.

• Assisted customers with over-the-phone maintenance and service of Sears warranty products (Washers, dryers, dishwashers, etc).

• Consistently top in quality and call metrics, receiving high marks for customer service

• Monitored team goals and presented spreadsheets of team performance to team leaders once a week.

4/2010 – 8/2010 2wire Tempe, AZ

Customer Care Support Tier 1

• Utilized troubleshooting expertise to resolve software, hardware and networking issues in a single tiered technical support department (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support).

• Maintained call logs via SCANR call tracking system detailing customer issues from inception through resolution..

2/2008 – 1/2010 Howie’s Game Shack Mesa, AZ

Assistant Manager

• Assisted in Open and Close duties, handling of cash, employee management, daily logs and deposit duties.

• Handled onsite maintenance of equipment (Desktop PC’s and a variety of gaming systems.

• Received high marks for customer service, consistently top in sales, bonuses and monthly awards.

Education:

2012-Current- Colorado Technical Institute – In progress

Bachelors- Major: I.T Computer Engineering

References available upon request

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