Customer Service Human Resources

CURRICULUM VITAE

Full Name: LINO FERNANDO ROMAN HERRERA

Address: Barrio Los Quindos, Block 15 House 2. Stage 2

Armenia, Quindio

CEL: 311-***-**-**

Email: ***********@*****.**

Age: 29

Marital status: Married

Nationality: Colombian

OBJECTIVES AND PROFESSIONAL PROFILE

- Professional Chemist committed to development and scientific research -

Bachelor Chemistry degree of the University of Quindio, with a scientific background,

experience in the field of Molecular Biology, culture and analysis of microorganisms.

Research and development in different groups at the University. Thanks to my internship

at the Laboratory Quimicontrol Ltda gained experience in validation of analytical

techniques for different methodologies among which is Atomic Absorption, UV-Vis

spectrophotometry, also different matrices such as air and water and domestic wastewater

sampling and industrial. Knowledge and use of the standard NTC-ISO/IEC 17025.

Fluent spanish and english, skilled in situations under pressure, ability to solve analytical

problems and capacity for teamwork and leadership. Also customer service skills due to

past working experience in call centers.

ACADEMIC

ELEMENTARY

San Jose School

1990-1994

Armenia, Quindío

HIGH SCHOOL Bachelor Electronics Technician

José Celestino Mutis INEM College

1995-2000

Armenia, Quindío

CHEMISTRY Ba

University of Quindio

Chemistry Program

Basic Sciences and Technologies Faculty

2006-2012

Courses:

Infrared Spectroscopy Fourier Transform. Duration 20 Hours

Management training and equipment operation Dionex ICS2100 and equipment control

software Chromeleon 6.8. Duration 20 hours

Special course in teamwork as a quality tool in organizations. Duration 20 hours. Sena.

ISO 9001:2008 MODULE I: FOUNDATION OF A QUALITY MANAGEMENT. 40 hours.

WORKING EXPERIENCE

Junior Researcher

1 year experience in the study group in molecular parasitology.

University of Quindio

January 2007-December 2007

Quality Control Analyst

Aral-Thel Natural Products

Analysis of raw materials, intermediate and finished products

February 2009 - August 2009

Calarca, Quindio

Intern

1 year experience in Laboratory Quimicontrol Ltd.

University of Quindio

February 2011-January 2012

Atomic absorption, ion chromatography, Validation NTC/17025, Spectrophotometry UV /

VIS

Bogota, Cundinamarca

Physicochemical Analyst II

Vicar Pharmaceutical.

Analysis intermediate and finished product

HPLC

April 2012 - August 2012

Bogota, Cundinamarca.

Bilingual Agent

Col Service Center

Customer Service Representative

Calls, Emails, Chats

September 2012 - February 2013

Bogota, Cundinamarca.

SEMINARS AND COURSES

I Applied Chemistry Symposium. Armenia, in September 2006.

Applied Chemistry Symposium II. Armenia, in September 2007.

XIV National Congress of Chemistry. Armenia, May 2008

IX Symposium of Tropical Medicine and Infectious Diseases. Armenia, October 2010

FURTHER EDUCATION

Language: Spanish: Native

English: Advanced

Reading: Excellent

Writing: Excellent

Conversation: Excellent

Computer Programs: Office (Word, Excel, PP)

StatsGraphics

Origin 2.0

Bioinformatics programs

Protein Modeling Programs

ACADEMIC AND WORKING REFERENCES

• Yula Mercedes Giraldo Castaño. Chemistry. Head of Laboratories at the

University of Quindio. Phone number: 57 (6) 74 60 136.

• Tomás Medina Mancilla PhD. Doctor in Chemistry. Laboratory Assistant

Quimicontrol Ltd. Phone number: 57 (1) 403 06 13. Cel: 315-***-**-**.

• Milena Cortez. Human Resources Manager. Col Service Center. Phone

number:57 (1)6508122

Contact this candidate