Customer Service Administrative Assistant
Resume:
West Melbourne, FL *****
E-mail ******.**********@*****.***
Objective To obtain employment within a company where I can further enhance my professional skills and fully utilize my organizational abilities.
Employment January 2013 – March 2013 DialAmerica Marketing Orlando, FL
Sales Agent
• Participated in the sale of SiriusXM service plans, radios, and other hardware
• Involved in customer service relations
• Maintained confidentiality of the customers personal information
October 2011 – January 2013 Mizaan Publications Tallahassee, FL
Assistant Editor/Administrative Supervisor
Assist with query selection
Proofreading
Contract Review/Editing
Track/Route company emails and telephone calls
Respond to Customer/Client inquiries via telephone, email and fax
Maintain confidentiality
Responsible for deadline adherence
Reviews independent contractors files to make sure the payroll is accurate
Coordinates meetings between upper management and clients
Distribute incoming correspondence based on section and functionality
January 2012 – May 2012 MESH Solutions Orlando, FL
Program Analyst
• Preparing correspondence and memoranda as well as compiling reports
• Maintaining professional memberships and partnerships
• Coordinate, organize, track, and execute various tasks in support of major MESH programs
• Track MESH workload and task completion to ensure that goals and objectives are met.
• Enter data and track expenditures on governments and company systems/databases for travel,
equipment, charged work hours, and miscellaneous company expenses.
• Manage group calendars, schedule meetings, and conferences/calls upon request
• Ensure conference room and audio visual and technical support is available for program
meetings.
• Provide guidance and assistance on procedures, instructions, and regulations to other support
personnel as required.
• Maintain and organize MESH filing system (electronic and hardcopy).
• Receive and direct calls/emails to the appropriate individuals, taking messages as required, and
respond to requests for information.
• Arrange transportation, hotel, and rental car reservations
• Prepare travel vouchers for reimbursement.
• Maintain office supplies
• Perform office program support functions in a timely manner such as copying materials,
delivering correspondence, mails distribution, etc.
• Create and update power point slides
• Other duties as assigned
Nov. 2010 – Jan. 2012 Manpower/Division of Emergency Management Tallahassee, FL
Administrative Assistant
• Perform administrative duties to include but not limited to photocopying, faxing, and scanning
• Answer and route all incoming phone calls for the Tier II and RMP program
• Receive and distribute incoming mail for the Technological Hazards Unit, as well as for the
State Emergency Response Commission (SERC)
• Process all monies received from subject facilities complying with hazardous materials reporting
requirements. This involves creating a deposit sheet by entering payment information into
Hazardous Materials Information System (HMIS) database, preparing and submitting complete
package to the department’s Manager, as well as, the Finance & Account department for
deposit.
• Provide assistance to facilities in complying with federal and state laws regarding hazardous
materials by researching their fee payments.
• Maintaining supply inventory for Technological Hazards and Radiological Emergency Planning
Unit and cleansing of copier area
• Compile data for the outgoing Notice of Violation letters, as well as finalizing all other outgoing
correspondence
• Assist in the assembly of Hazard Analysis and LMEP State Contracts
• Knowledge of Department’s Archiving procedures and assists support staff to ensure archiving is
accomplished
June 2010 – Sept. 2010 Remedy Staffing/Agency for Persons w/Disabilities Tallahassee, FL
Administrative Assistant
• Perform administrative duties to include but not limited to photocopying, faxing, scanning, and
mailing legal documents.
• Maintained hard copy and electronic filing systems
• Reviewed, researched, and redacted legal documents.
• Updated and maintained files in the file room
Supported and assisted staff in assigned project based work as well as with client records.
Feb. 2010 – June 2010 HP Enterprise Services Tallahassee, FL
Administrative Assistant I
• Organize and assist in daily office duties including but not limited to, general filing
and records
• maintenance, compiling data for reports, assisting with administrative tasks
associated with the cost
• center(s) budget(s), scheduling appointments and meetings, calendar maintenance
for one or more
• employees, answering/screening telephone calls, preparing expense reports,
distributing mail,
• greeting/escorting visitors, assisting new employees with administrative tasks
pertaining to the
• beginning of their employment, and other established general administrative tasks.
• Assisted in the scanning, copying, and delivery of Urgent MCM letters from
AHCA.
• Coordinates work within the work unit and with other work units/departments, both
internal and
• possibly external to the company
• Jan. 2010 – Feb. 2010 Manpower/Florida A& M University Tallahassee, FL
Asst. Coordinator-Advancement, University Relations
• Organized and assisted in daily office duties including but not limited to filing and
faxing.
• Assisted in the planning of the College of Law Accreditation Celebration event held
in
• Orlando, FL.
• Handled all correspondence in relation to the College of Law Golf & Gala
Accreditation Celebration
• Sept. 2009-Oct.2009 Manpower/Dept. of Children & Families Tallahassee, FL
Program Specialist
• Performed data entry of information from source documents to databases.
• Entered, updated and maintained documented information.
• Organized and assisted in daily office duties including but not limited to filing and faxing.
• Feb. 2009-March 2009 Spherion/Dept. of Financial Services Tallahassee, FL
Claims Associate
• Performed data entry of information from various insurance claims
• Entered, updated, and maintained various company spreadsheets
• Organized and assisted in daily office duties including but not limited to filing and
faxing.
• Jan. 2009-Feb. 2009 Cardinal Staffing/ Jackson Hewitt
Tallahassee, FL
Customer Care Associate
• Involved in customer service relations
• Performed data entry of information from various clientele
• Handled all incoming calls and emails for all Jackson Hewitt locations
• Jan. 2008 – Oct. 2008 Manpower/Agency for Workforce Innovation
Tallahassee, FL
Program Specialist
• Performed data entry of information from source documents to databases.
• Entered, updated and maintained application information.
• Organized and assisted in daily office duties including but not limited to filing and
faxing.
•
• Oct. 2007 – Jan. 2008 Adecco Staffing Agency Tallahassee, FL
Receptionist/Customer Service Associate
• Handled phones, typing, and other clerical projects for multiple companies.
• Involved in customer service relations
• Organized and assisted in daily office duties including but not limited to filing and
faxing.
• Nov. 2006 – Oct. 2007 ACS, Inc. Tallahassee FL
Transaction Processor
• Performed data entry of material from source documents to a computer database
• Ensured the accuracy and completeness of data
• Received, prepared, and distributed incoming mail and materials to be scanned and
keyed into a
• computer database
• July 2005- Nov. 2006 Adecco Staffing Agency Tallahassee, FL
Senior Clerk -Florida Department of Transportation
• Handled phones, typing, and other clerical projects
• Arranged and maintained travel arrangements and reimbursements
• Gathered information and assembled documentation for workshops, conferences,
and interviews
Receptionist/Customer Service Representative
• Handled phones, typing, and other clerical projects
• Involved in customer service relations
• Handled and processed various enrollment applications for the Enrollment Dept.
Leasing Agent
• Assisted in the leasing of apartments in several apartment communities
• Involved in customer service relations
• Assisted in the receipt of rental payments, the placing of work orders
January 2005-July 2005 Publix Supermarket Palm Bay, FL
Cashier
• Handled various monetary transactions
• Involved in customer service relations
• Assisted in the maintenance of front end area
July 2004-January 2005 Publix Supermarket Tallahassee, FL
Bakery Clerk
• Involved in customer service relations
• Replenished and placed orders for various department inventory/products
• Assisted customers in the ordering of various products
• January 2003 – July 2004 DialAmerica Marketing, Inc. Tallahassee, FL
Telemarketer/Call Center
• Involved in customer service relations
• Updated and maintained database system
• Involved in the sale of company merchandise
2002-2002 Kelly Services Tallahassee, FL
Document Specialist
• Handled, processed, and updated UCC1 & UCC3 forms
• Updated and maintained database system
• Involved in customer/associate relations
File Maintenance Associate
• Organized and updated Florida Medicaid claims information
• Issued identification cards for Florida Medicaid recipients
• Updated and modified Florida Medicaid Management Info System (FMMIS) files
and HMO segments
September 1998 – November 1998 Melbourne Eye Associates Melbourne, FL
Medical Records Associate - Internship
• Maintained a database of various patients files and records
• Involved in customer service relations
• Reviewed and update patient files and records
•
•
Skills Excellent data entry skills, 60+ words a minute typing & use of phones with transfer
• Microsoft Windows 98, XP, and 7
• Languages: Spanish (on an intermediate level)
• Proficient use of all MS Office Suite programs including, Outlook
• Experience with Sharepoint, Deltek, and Costpoint
•
Other Activities (B.P.W.) Business Professional Women Scholarship House
• Secretary (2000-2001)
• Judicial Review Board Representative (1999-2000)
• Social Chair Representative (1999-2000)
• Lundquist –Hovda Scholarship House
• Judicial Review Board Representative (2001)
• Historian (2001)
• Social Chair Representative (2001)
• Pilot Scholarship House
• Business Manager (2000)
•
• Excellent Reference Available Upon Request
•
Contact this candidate