Salesforce.com Specialist
Resume:
Vernon, CT *****
Phone: 860-***-****
E mail: absdmh@r.postjobfree.com
VINOD KUMAR SHIVHARE
1
Professional Profile
1
* **+ years of experience in IT industry working on Salesforce.com CRM Projects in Insurance and
Banking Sector
3 Expertise in Salesforce.com CRM Customization, Configuration (Force.com platform) and
integration with third party and web based applications, Java/J2EE, Oracle and DB2 using ETL
Tool
4 Proficient in Agile framework with scrum methodology
5 Extensive experience with analysis, design, development, customizations and implementation of
software applications including Salesforce.com
6 Strong database skills, Object Oriented Programming and development knowledge
7 Experience in managing complex projects. Handled multiple roles Project Lead, Solution
Architect, Salesforce CRM Consultant, Technical Lead, Developer
8 Good Communication Skills, Interpersonal Skills, Self motivated, Quick Learner
Skill Set
2
1
Salesforce.com CRM Salesforce.com CRM Administration, Configuration, Customization, Security,
Integration with third party/web based Applications
Development Tools: APEX Class, Apex Trigger, VisualForce Pages, Workflow Rules,
Validation Rules, Approval Process, Lead Management, Campaign Management,
SOQL, APEX Webservice, CRM Fusion, APEX DataLoader, APEX Explorer
Functional Modules: Client Management, Campaign Management, Lead Management,
Security and User Management
Force.com Technology Salesforce Administration, Salesforce Configuration, Salesforce Customization,
Salesforce Security, Salesforce Integration with other legacy/web based Applications,
APEX Class, Apex Trigger, VisualForce, Workflow Rules, Validation Rules, Approval
Process, Lead Management, Campaign Management, SOQL, APEX web service, CRM
Fusion, APEX DataLoader, APEX Explorer
Methodology Agile Framework, Scrum methodology, Rally (Agile Project Management Tool),
Service Oriented Architecture (SOA)
Programming Languages APEX, APEX Web Services, JAVA/J2EE, JSP, Servlets, AJAX, XML
Databases Oracle 9i/10g, DB2, PostgreSQL
(1)
Operating Systems MS Windows, LINUX, Sun Solaris
Web Tech. WebSphere Web Application Server, Eclipse IDE, XML, Java Script, CSS,, HTML /
DHTML
Other tools Qvidian Proposal Automation, MS Visio, CVS, SVN, PVCS, IBM Tivoli Alerts,
Control M, Tumbleweed Server, SFTP client WinSCP, Putty
1
3
Education
2
3
2000 – 2003 Master in Computer Application (MCA)
4 Indira Gandhi National Open University, New Delhi
Aggregate Marks: 62 %
•
1
2
1994 – 1997 Bachelor in Science
5 Govt. Autonomous Model Science College, Jabalpur
Marks: 59 %
•
1
2
1994 Higher Secondary Education (10 + 2)
6 Board of Secondary Education Bhopal, MP
Marks: 65 %
•
1
2
1992 High School Education (10th)
7 Board of Secondary Education Bhopal, MP
Marks: 70 %
•
Certifications & workshop
8
1
2 Dreamforce 2010 and 2011 (Cloud Computing Event of the year) – Salesforce.com
3 KYI – Domain Certification in Insurance Industry (2010) – IBM
4 Force.com Level III Certification (Force.com Consultant) (2008) – Salesforce.com
5 Service Oriented Architecture (SOA) Certification (2008) – IBM
6 Domain Certification in Payment Cards Intermediate Course (2008) – American Express
7 Application and Data Security Certification (2008) – American Express
8 Sun Certified Java Programmer (2007) Sun Microsystems
9 Training on Capability Maturity Model (2007) – IBM
10 Training on Struts Framework (2007) – IBM
11 Workshop on Next Generation Web 2.0 (2006) IIT Bombay
12 Practice of Programming using JAVA (2005) IIT Bombay
13 Workshop on Human Computer Interaction (2005) IIT Bombay
14 Web Programming in PHP (2005) CDAC (formerly NCST), Mumbai
(2)
Awards
9
1
2 Prudential Excellence Award in Prudential Account (Pruforce Project, Prudential Financials)
3 IBM Excellence Award in Prudential Account (Pruforce Project, IBM India Pvt Ltd)
4 Technology Recognition Certificate from Business VP, American Express USA ( AMEX Project,
IBM India Pvt Ltd)
5 Best Performer Award for the month of June 2009 in Export Blue Account ( AMEX Project, IBM
India Pvt Ltd)
6 Best Performer Award for the month of January 2009 in Export Blue Account ( AMEX Project,
IBM India Pvt Ltd)
7 Gems of Export Blue “Emerald award” for 4th Quarter 2008 in Export Blue Account ( AMEX
Project, IBM India Pvt Ltd)
8 Gems of Export Blue “Emerald award” for 3rd Quarter 2008 in Export Blue Account ( AMEX
Project, IBM India Pvt Ltd)
9 Bravo Award in the month of July 2008 in Export Blue Account ( AMEX Project, IBM India Pvt
Ltd)
10 Recognition award for implementation of Hindi language in various web based applications from
Hindi department in IIT Bombay (Indian Institute of Technology Bombay)
10
Professional Experience
1
Mar’07 – Till date 2 IBM India Pvt. Ltd.
11 IBM Global Services, Gurgaon, India
Salesforce.com CRM Consultant
•
1
Jun’04 – Mar’07 2 Indian Institute of Technology Bombay
Application Software Cell, IIT Bombay, Mumbai
•
Research Associate cum Programmer Analyst
•
3
Jan’02 – Apr’04 4 Govt. M.H.W.H.S. College
Mathematics and Computer Application Dept., Jabalpur
•
Project Guide cum Lecturer
•
12
Projects
(3)
Pruforce offers a comprehensive array of features and functions in sales,
1. Pruforce CRM
Client : Prudential Retirements, marketing, and service and support automation as well as numerous custom
Hartford, USA
applications. Pruforce helps to manage activities such as marketing campaigns,
Role : Project Lead / Sr. Consultant
leads, sales opportunities, customer service, and technical support. Pruforce
Salesforce.com CRM
includes prebuilt applications for customer relationship management (CRM)
Team size : 10
ranging from salesforce automation to partner relationship management,
Duration : Sep’09 – Till Date
marketing, and customer service.
Project Responsibilities :
Project Manager:
T V Umapathi, 1. Responsible for leading a project team in delivering solution to customer.
IBM India Pvt. Ltd. 2. Deliver new and complex high quality solutions to clients in response to
varying business requirements on Agile framework with scrum
methodology
3. Responsible for managing scope, planning, tracking, change control,
aspects of the project.
4. Responsible for effective communication between the project team and
the customer. Provide day to day direction to the project team and regular
project status to the customer.
5. Translate customer requirements into formal requirements and design
documents, establish specific solutions, and leading the efforts including
programming and testing that culminate in client acceptance of the
results.
6. Utilize in depth knowledge of functional and technical experience in
Salecforce.com CRM and other leading edge products and technology in
conjunction with industry and business skills to deliver solutions to
customer.
7. Establish Quality Procedure for the team and continuously monitor and
audit to ensure team meets quality goals.
8. Participating in Steering Committee meeting with various lines of
business users to discuss their pain points and suggestions.
9. User training, running CoE for Salesforce.com.
Significant contributions :
1) Integration with Qvidian Proposal Automation via Salesforce.com
webservice
2) Implemented Campaign and Lead Management
3) Integrated nightly batch feeds to feed data into downstream systems
4) Automated manual reports
5) Mentored / trained team members in Salesforce.com.
Significant achievements :
1) Prudential Retirements Excellence Award.
2) IBM Excellence Award.
Environment – Agile Framework with Scrum methodology, Rally (Agile
Project Management Tool), Salesforce.com Configuration / Customization /
Administration / Integration, APEX Classes, APEX Trigger, VF Pages,
Workflows, Approval Process, APEX Dataloader, Qvidian, CRMFusion, WEB
Services, Eclipse IDE, DataStage, PVCS.
(4)
MA and CLM International (MerchantForce) is an application in
2. MA and CLM International
Client : American Express, Sydney, AU Salesforce.com On Demand Platform, used by AMEX JAPA market, to
Role : Team Lead
capture details of merchants and merchant related activities. Data from several
Team size : 13
AMEX systems is migrated to MerchantForce on daily/weekly/monthly basis
Duration : Dec’08 – Jul’09
in the forms of feed. Some of these feed comes from the mainframe/AMEX
legacy systems.
Project Manager:
DataLoader program downloads files from TW server puts into the DL
Anil Gandhi,
(DataLoader) server through scripts. Dataloader program verifies the data and
IBM India Pvt. Ltd.
loads this data into salesforce through web services call. This dataloader
program is scheduled in the Control M which executes daily/weekly/monthly.
Tivoli generates an alert (IMR) if any error occurs during data load.
Project Responsibilities :
1. Responsible for leading offshore project team in delivering solution to the
client on time with high quality.
2. Deliver new and complex high quality solutions to clients in response to
varying business requirements
3. Responsible for effective communication between the offshore project
team and onshore team. Provide day to day direction to offshore team and
regular project status to onsite Team Lead / Project Manager.
4. Translate customer requirements into formal requirements and design
documents, establish specific solutions, and leading the efforts including
programming and testing that culminate in client acceptance of the
results.
5. Utilize in depth knowledge of functional and technical experience in
Salecforce.com CRM and other leading edge products and technology in
conjunction with industry and business skills to deliver solutions to
customer.
6. Adhere Quality Procedures for the team and continuously monitor and
audit to ensure team meets quality goals.
7. Follow Salesforce.com best practices to deliver high quality deliverables
to meet business SLA’s.
8. Conducting Salesforce.com trainings to build Salesforce.com competency
within IBM.
Significant contributions :
1) Reducing load time by converting fixed length file into variable length.
2) Reducing load restart time in case of connection time out.
Significant achievements :
1) Gems of Export Blue “Emerald Award” for Quarter 4 2008.
2) Excellence Award – Best Performer for the month of Jan’09.
3) Technology Recognition Certificate from Business VP in the month of
Jun’09.
4) Excellence Award – Best Performer for the month of Jun’09.
Environment – Salesforce.com configuration / customization / administration,
APEX Classes, APEX Trigger, Workflows, VisualForce, APEX Dataloader,
WEB Services, S control, JAVA, AJAX, Eclipse IDE, Control M, Tivoli,
Collabnet for Subversion, XML, Batch scripts.
(5)
MSNA CRM (MerchantForce) is an application in Salesforce.com On
3. MSNA CRM
Client : American Express, Phoenix, Demand Platform, used by AMEX US and Canada market, to capture details
USA
of merchants and merchant related activities. Data from several AMEX
Role : Team Lead
systems is migrated to MerchantForce on daily/weekly/monthly basis in the
Team size : 9
forms of feed. Feed files are uploaded into an SFTP server by the legacy
Duration : Dec’07 – Jul’09
systems and downloaded from the SFTP server and puts into the DL
(DataLoader) server through scripts. Dataloader program verifies the data and
Project Manager:
loads this data into salesforce through web services call. This dataloader
Anil Gandhi,
program is scheduled in the Control M which executes daily/weekly/monthly.
IBM India Pvt. Ltd.
Tivoli generates an alert (IMR) if any error occurs during data load.
Project Responsibilities :
1. Responsible for leading offshore project team in delivering solution to the
client on time with high quality.
2. Deliver new and complex high quality solutions to clients in response to
varying business requirements
3. Responsible for effective communication between the offshore project
team and onshore team. Provide day to day direction to offshore team and
regular project status to onsite Team Lead / Project Manager.
4. Translate customer requirements into formal requirements and design
documents, establish specific solutions, and leading the efforts including
programming and testing that culminate in client acceptance of the
results.
5. Utilize in depth knowledge of functional and technical experience in
Salecforce.com CRM and other leading edge products and technology in
conjunction with industry and business skills to deliver solutions to
customer.
6. Adhere Quality Procedures for the team and continuously monitor and
audit to ensure team meets quality goals.
7. Follow Salesforce.com best practices to deliver high quality deliverables
to meet business SLA’s.
8. Conducting Salesforce.com trainings to build Salesforce.com competency
within IBM.
Significant contributions :
1) Restart data load from the specific row number.
2) Optimized Hierarchy Viewer.
3) A reusable component Auto healing Dataloader.
Significant achievements :
1) Gems of Export Blue “Emerald Award” for Quarter 3 2008
2) Bravo Award.
Environment – Salesforce.com configuration/administration, APEX Class,
VisualForce, APEX Triggers, APEX Dataloader, WEB Services, S control,
JAVA, AJAX, Eclipse IDE, Control M, Tivoli, Collabnet for Subversion,
HTML, XML, Batch scripts.
(6)
Foresee is a web based application used by GE Money for Loan processing. It
4. Foresee & CAM Online
Application acts as a middleware between various applications like LSI (Lending solutions
Client : GE Money, India
from Indus), FCI Extranet. The aim of the project was to enhance existing
Role : Team Leader
flow to FCI (adding new fields, FCI Triggering, Agency Creation in foresee
Team size : 4
etc.) and re integrate the two applications.
Duration : Aug’07 – Nov’07
CAM Online is a web based application to generate Credit Appraisal Memo
for the particular Loan Application Request. It is a part of Foresee
Project Manager:
Application. It’s a new module has been added in Foresee. A new role is
Neetika Jain,
created as ‘CAM’ and separate workflow is implemented for the same.
IBM India Pvt. Ltd.
Project Responsibilities :
1. Deliver new and complex high quality solutions to clients in response to
varying business requirements
2. Responsible for effective communication within the team. Provide day to
day direction to team members and regular project status to Team Lead /
Project Manager.
3. Resolve day to day technical issues faced by development team.
Responsible for Coding, Development, Peer Code Review, Unit Testing
and Code Deployment into Production.
4. Translate customer requirements into formal requirements and design
documents, establish specific solutions, and leading the efforts including
programming and testing that culminate in client acceptance of the
results.
5. Utilize in depth knowledge of functional and technical experience in
JAVA/J2EE and other leading edge products and technology in
conjunction with industry and business skills to deliver solutions to
customer.
6. Adhere Quality Procedures for the team and continuously monitor and
audit to ensure team meets quality goals.
7. Follow JAVA/J2EE best practices to deliver high quality deliverables to
meet business SLA’s.
Significant contributions :
1. Designed a new module to generate credit appraisal memo and integrated
successfully in Foresee Application.
2. Design interface to create LDAP user in Foresee Application.
Environment JAVA, JSP, Servlets, Daemon Threads, Beans, JDBC,
WebSphere Web App Server, Eclipse IDE, PL/SQL Developer, Oracle9i, CVS,
HTML, XML.
(7)
Online payment system of IIT Bombay provides facility to pay fee online through
Online Payment System
5.
Role : Team Leader Credit Card, SBI Internet Banking and Canara Bank Auto Debit. Students can
Team size : 5 pay their fees/dues (semester, hostel mess dues and admission fee) through online
Duration : Jul’05 – Mar’07 payment system. Valid GATE score card holder can also apply online for M.Tech.
/ Ph.D. and can pay admission fee through online payment system. System also
Project Investigator:
provides interface to reconcile bank’s transactions and generate various reports
Professor S. Sudarshan,
according to the requirement.
Application Software Cell
Indian Institute of Technology
Project Responsibilities :
Bombay
System design, database design, application development, deployment, testing,
quality check, production deployment, server admin, database backup etc.
Environment Eclipse IDE, Java, Servlets, JSP, PostgreSQL, Apache Tomcat
and CVS for version control.
Employee information system (EIS) meant for making the employee related
Employee Information System
6.
Role : Programmer Analyst information to be available and updated online. It enables Employees to view
Team size : 3 their personal info., service info., medical facilities, dependents info., leave and
Duration : Jan’05 – Aug’05 LTA/LTC details etc.
Project Investigator:
Project Responsibilities :
Professor S. Sudarshan,
Database schema modification, application development, deployment, testing,
Application Software Cell
quality check, server admin, database backup etc.
Indian Institute of Technology
Bombay
Environment Java, JSP, Servlets, Oracle9i, Apache Tomcat and CVS for
version control.
Key Permission System is a web based application developed to give facility
Key Permission System
7.
(Security Information System) to keep track of issuing and returning of keys of different departments and
Role : Programmer labs. This module is associated with Security Information system of IIT
Team size : 3 Bombay.
Duration : Jul’04 – Dec’04
Project Responsibilities :
Project Investigator:
Database schema design/modification, application development, deployment,
Professor Kannan Moudgalya,
testing, quality check etc.
Application Software Cell
IIT Bombay
Environment Java, JSP, Servlets, Oracle9i, Apache Tomcat and CVS for
version control.
(8)
Master Card project is developed to build a web authentication and pursue
Security Information System
8.
(Master Card Project) application system to access various facilities and online utilities for IITians.
Role : Programmer These smartcards hold the information about user like authentication (PIN),
Team size : 3 their roles, Medical facility, validity and purse balance. On the client side
Duration : May’04 – Dec’04 signed applet is used to communicate with card reader and authenticate user
and pass the information to servlet on server side for database transaction and
Project Investigator:
access the facilities available to user.
Professor S. Sudarshan,
Application Software Cell
Project Responsibilities :
Indian Institute of Technology
Database schema modification, application development, deployment for testing.
Bombay
Environment Java, JSP, Servlets, Oracle9i, Apache Tomcat and CVS for
version control.
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(9)
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