Manager Quality Assurance

TROY O HARRIS

***-** ***** ******

Laurelton, NY 11413

Home: 718-***-**** (Evenings)

Cell: 917-***-**** (Day)

E-Mail: *********@*****.***

EDUCATION AND PROFESSIONAL CREDENTIALS:

Bachelor of Science in Sociology & Anthropology Staten Island,

NY

College of Staten Island, Graduated 2001

Associate of Science, Mental Health & Human Services

Brooklyn, NY

Kingsborough Community College, Graduated 1999

WORK EXPERIENCE:

2012-Present PSCH INC Flushing, NY

Consumer Services Coordinator/QIDP

Review goals and services to ensure they appropriately address recommendations. Conduct monthly

internal audits of consumer records. Ensure all programs are operating in accordance with agency, state &

federal laws. Participate in IDT meetings, review CFA/Annuals, Semi annuals, ISPs & Special IDTs.

Serve as a chair on the incident and human rights review committees. Act as a mediator between family

members and management. Conduct monthly audits and make recommendations to Managers. Conduct

internal residential audits as a means to ensure programs are in compliance with all applicable state and

federal laws. Provide support and supervision to a team of 5 Program Managers and Assistant Managers.

Investigate incidents or allegations of abuse involving individuals and staff. Develop and conduct

monthly in-services that include trainings on OPWDD’s Part 624 and 633 regulations as well trainings on

person-centered supports, fire safety and individual protective oversight. Develop and monitor individual

Residential Habilitation Plans that focus on reaching valued outcomes through person-centered supports.

Complete monthly reviews for each individual, behavior, medical, recreation, and program plans.

2007-2012 PSCH INC

Flushing, NY

Program Manager/QMRP

Responsible for the day to day operation of an ICF for developmentally disable individuals. Provided

supervision to staff and management and coordinate active treatment and staff development. Maintain

accurate consumer’s records to ensure OPWDD regulatory standards. Provide regular in-services to direct

care professionals. Reconcile petty cash. Complete program trend report to analyze incidents and provide

corrective actions. Responsible for screening of direct care professional in a 25 bed. Maintain weekly

work schedule for 70 DCCs, 4 shift supervisors & one Asst. Manager. Implementing and reviewing goals

and serve as a QMRP for 25 consumers. Reconciled personal accounts and petty cash. Act as a facilitator

at the IDT meetings and transcribe meeting minutes. Conduct monthly supervisory meeting and bi-

monthly staff meetings. Review personal ledgers for all 25 consumers and review current medical status

2001-2007 Catholic Charities

Brooklyn, NY

Asst. Program Manager/QMRP

Responsible for the day to day operation of an ICF for developmentally disable individuals. Provided

supervision to staff and management and coordinate active treatment and staff development. Maintain

accurate consumer’s records to ensure OPWDD regulatory standards. Provide regular in-services to direct

care professionals. Reconcile petty cash. Complete program trend report to analyze incidents and provide

corrective actions. Responsible for screening of direct care professional. Responsible for supervising and

overseeing the daily operations of a 14 bed ICF. Maintain weekly work schedule for 25 DCCs and 3 shift

supervisors. Implementing and reviewing goals and serve as a QMRP for 14 consumers. Reconciled

personal accounts and petty cash. Act as a facilitator at the IDT meetings and transcribe meeting minutes.

Conduct monthly supervisory meeting and bi-monthly staff meetings. Review personal ledgers for all 14

consumers and review current medical status

CORE COMPETENCIES:

Knowledge of MS word, MS Excel, MS power point, Window 2000-09, MS Outlook,

Payroll E-Time & Avatar system. Training & Development, OPWDD auditing

protocols, crisis intervention, risk intervention, leadership development, Developmental

Disabilities population, new hire orientation, employee relations, quality assurance &

recruiting.

REFERENCE FORNISH UPON REQUEST

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