Engineer Software

ABUOBIDA SULIEMAN

**** ******** **, **********, ** 27407 H: 336-***-**** **********@*****.***

OBJECTIVE

To gain employment with a company or institution that offers me a consistently positive atmosphere to learn

new technologies and implement them for the betterment of the business.

SKILLS

Linux (Fedora, Centos, Redhat) Bilingual in Arabic

VPN Troubleshoot network connectivity

TCP/IP Migration of desktops

Active Directory Data entry

Windows XP, Vista, and 7 MS Office 2003, 2007, 2010

PC imaging MS project 2010

Altiris deployment imaging PC hardware and software

ERP Syteline Connectwise ticketing system

LogMeIn Pro Real VNC

RDP Websense Triton Security

KVM Switch Windows Server 2003,2008

Outlook 2003, 2007, 2010 Exchange server 2003

Symantec Backup exec Tape Drive PowerVault

Symantec Endpoint Protection Bitdefender Antivirus

WORK HISTORY

Tech Support Engineer, 12/2012 to Present

Purolator-Facet, Inc. – Greensboro, NC

Network administration (including backup, security management, user account management, e-

mail systems including e-mail web server, internet access, office systems and applications support).

Perform user administration management using Windows Server Active Directory.

Level I/II support for Local and & over 150 remote sites Including troubleshooting network

connectively, hardware & software issues as well as building & upgrading Desktops, Laptops.

Maintains IT troubleshoots ticketing system.

Support and maintain organizations computer systems and network environment.

Working as a team member on various networking projects Including configuration & maintenance

for Server.

Ordered needed hardware and/or software to resolve issues.

Manage WebSense Web Security and filtering.

Testing and troubleshooting on various hardware and software combinations in a controlled environment.

Rack and Stack Servers, switches, and Storage devices.

Backup server by using Symantec backup exec.

Using VPN, LogMeIn, and VNC as well as RDP for remote support.

Hardware deployment Engineer, 06/2012 to 12/2012

Alphanumeric Systems Cone Health System – Greensboro, NC

Support development and implementation for Windows 7 PC installations for Cone Health Link Epic

Launch (over 9,000 pieces of equipment).

Implements scheduled projects. Configures, installs, tests, repairs, replaces, and relocates systems or

components as necessary with effective follow-up with the equipment or user.

Performs basic networking maintenance functions such as user creation.

Maintain documentations for PC installation and maintenance procedures.

Image PCs using Altiris Deployment Solutions from Symantec.

Performs Active Directory User Account management

Assist Software support &configuration

Maintain Network printer setup & configuration

Handled Troubleshooting computer hardware, operating system, network connectivity

Performs Software deployment with Epic system configuration.

Technical support Level I, 03/2010 to 10/2010

wake forest Baptist health – Winston Salem, NC

Network administration (including backup, security management, user account management, e-

mail systems including e-mail web server, internet access, office systems and applications support).

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral

equipment and software serves as first-line technical support for corporate users.

Maintains IT troubleshoots ticketing system.

Performs local and remote testing on equipment, including running computer programs to diagnose faults.

Provide end-user (local and remote) technical support of desktop/laptop hardware and software.

Implement new software and upgraded existing software.

Perform hardware and software troubleshooting, diagnostics, and repairs for all local and remote users.

Identify, analyze and solve user problems; answer user questions.

Write internal emails/articles for and reviewed the tips, tricks and shortcuts.

Perform User administration management using Windows Server Active

Directory.

Computer Technician, 03/2006 to 05/2012

USA PC Services – Greensboro, NC

PC troubleshooting/repair experience in a customer facing role.

Troubleshooting all computer related problems.

Installing work stations and software

Determining and preparing hardware equipment that needs to be replaced and ensuring that all equipment

That is disposed of was properly checked and stripped of critical company information.

Diagnosing and returning failed hardware, working with vendors as necessary on RMAs and fixes.

Maintaining or repairing equipment.

Windows XP, Vista, 7

Upgrade and installing software patches and hardware as needed.

Operate Point of Sale machine.

EDUCATION

Bachelor of Science: Computer and Information Science, 2013

ECPI University - Greensboro, NC

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