Customer Service Representative

Joseph Alvin B. Divino

***** *** **** ***., **** 17, Torrance, CA 90504

(310) 977 – 2035

***********@*****.***

SHIPPING SUPERVISOR

Knowledgeable in every area of the shipping and receiving department

Qualifications Tracking incoming and outgoing shipments from multiple vendors.

Strive and ensure that orders ship on time

Ability to make decisions

Computer and data entry skills

Time management skills

Problem resolution skills

Verbal and interpersonal skills

Work and manpower planning and quality improvement

Experience in inventory control software development and application

Background in hazardous materials storage, transporta tion and disposal

Forklift operator (cherry picker and sit down)

Professional SHIPPING SUPERVISOR 2007- Present

Experience US Auto Parts Network, Carson, CA 2003 - 2005

Supervise warehouse for $20 million multi-national distribution.

Supervises employees engaged in verifying and keeping records on incoming

and outgoing shipments and in preparing items for shipment.

Quality control of shipping activities to ensure accuracy, completeness, and

condition of shipments.

Ensures the cost effectiveness of the shipping function, including the control

of labor utilization – preventing excess hours, downtime and overtime, and

efficient usage of transportation related equipment.

Maintains various files and records – both computerized and hard copy files.

Performs daily file backup of computer systems.

Directs movement of shipments from shipping and receiving platform to

storage and work areas.

Posts weight and shipping charges. Prepares bills of lading.

Provides supervision, training, scheduling, and guidance to shipping personnel.

Ensures all employees are in regulation of shipping department procedures and

guidelines.

Reports to delivery and will-call personnel to manage deliveries and returned

merchandises.

Fosters positive working relationships. Responds proactively to performance

concerns, discipline, employee complaints and other employee relations

matters.

Studies shipping notices, bills of lading, invoices, orders, and other records to

determine shipping priorities, work assignments, and shipping methods

required to meet shipping and receiving schedules, utilizing knowledge of

shipping procedures, routes, and rates.

Determines space requirements and position of shipment in boxcars and

trucks and lays out position of shipment.

Determines routing and legal load limits of trucks according to established

schedules and weight limits of states.

Manages 2,000 units of outgoing shipments

Direct 30 employees in 2 shifts.

Major Projects

Warehouse to Warehouse Cycle Counting

Was able to manage complete warehouse to warehouse inventory control.

WAREHOUSE SUPERVISOR 2007 - 2010

American Condenser, Gardena, CA

Supervises incoming of raw materials worth $1M

Responsible for receiving in all incoming material.

Loading and unloading of goods, ensuring that merchandise was handled with

care and placed correctly in warehouse.

Monitored inventory paperwork and ordering, to keep warehouse fully

stocked.

Kept warehouse items neatly organized to facilitate ordering of new inventory.

Dispose of damaged or defective items, or return them to vendors.

Receive and count stock items, and record data manually or using computer.

Physically counts inventory items to verify accuracy on a regular basis.

Submits proper documents and notification to accounts payable.

Receives, records, and coordinates the sale of scrap inventory.

Major Contributions

Streamlined inventory locations to allow quick access to high profit materials.

Customer Service Representative 2005 – 2007

US Auto Parts Network, Pasig, Philippines

Answers to parts inquiries, orders and returns concerns.

Reports directly to QA Manager daily resolved issues.

Works with sales department for completion of orders.

Systematics Support Officer/ATM Support Staff/Data Support Staff 2000 – 2003

Rizal Commercial Banking Corporation, Pasig, Philippines

Monitor status of ATMs both off-site and on-site.

Record problems and events such as on-site repairs, cash/supply

replenishments and action taken to resolve problem.

Assist ATM support officer especially during installation of new machines.

Coordinate with third party contractors regarding ATM hardware problems.

Escalate to superiors particularly to ATM support officer, department head

and the security department regarding suspicious ATM transactions

Account Specialist / Trade Promotions and Merchandising Assistant 1999 – 2000

San Miguel Corporation, Pasig, Philippines

Handled booking and scheduling of orders for wholesalers, bars and v arious

retail stores.

Monitored merchandise availability

Distributed promotional material to customers

Handled account collection duties

Organized events to promote products

Building and maintaining customer relations and goodwill

Managing competition and market analysis

1999

Bachelor of Science in Business Administration major in Computer

Applications.

De La Salle University – College of St. Benilde, Manila, Philippines

Education

High School Diploma

1995

Claret School of Quezon City

Professional Completed courses/seminars in hazardous waste management..

Technical Windows, AS400, FoxPro, Microsoft Office

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