Manager Customer Service

Laurie Waldrip

**** **** **** *****

Fort Worth, Texas 76137

817-***-**** home

817-***-**** cell

******.*******@*******.***

Motivated, self-driven manager, successful in building and motivating a customer focused environment. Enhances a company’s atmosphere with dependability, and proactive communication with team members and clients. Contributes new ideas that drive company growth and vision. Aspires to become a team member of a growing company with a good reputation with its associates, clients and community.

Experience:

January 2009-current- Albertsons*Dallas/Fort Worth, Texas

Administrative Coordinator/Human Resource Officer

Proficient in Word, Excel, PowerPoint presentations and Outlook, extensive work in labor management, employee and customer relations, training and development, performance management, labor cost analysis, profit and loss reporting, processing payroll (PeopleSoft), benefits administration (PeopleSoft), ADA, EEOC, FMLA, Information Security, Workers Compensation, scheduling, job posting, hiring (Unicru), workflow and new associate orientations.

June 2007-January 2009- Countrywide Financial*Fort Worth, Texas

File Management Services Technician III, Captiva Indexer, Document Management Team Lead

File Receipt, Loan file preparation, File scanning on IBML imagery, Quality Control and Analysis, Imaging corrections, Allocation of files, Indexing, Leadership management, Performance improvement, Planning and Implementation.

September 1996-August 2007- Albertsons*Dallas/Fort Worth, Texas

Customer Service Booth Associate, Cashier, Assistant Front End Manager, Bookkeeper/Personnel Coordinator, Service Operations Manager, District VLM (Volume vs. Labor Management) Trainer and CAP (Career Advancement Program) Trainer

Proficient in Word, Excel, and PowerPoint, accounting, labor management, employee and customer relations, scheduling, accounts receivable, check collection procedures, accounting, hiring, new associate orientations, training and development, performance management and human resources.

Education:

Bachelors of Science/ Human Resource Management* University of Phoenix 2012 3.64 GPA

Associate of Arts Business Administration*American Intercontinental University 2009 with Honors

University of Alaska at Anchorage- General Studies

Emergency Medical Systems- Emergency Medical Technologies

Graduate Trinity High School*Euless, Texas 1994 with Honors

References

Gary Milam- Category Manager- Albertsons, LLC 817-***-****

Chase Morgan- Paramedic/Firefighter- Conroe Fire Department 817-***-****

Amanda Boaldin- Service Operations Specialist- Albertsons, LLC 817-***-****

Rebecca Najera- Service Operations Manager- Albertsons #4142 817-***-****

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