Customer Service High School

Location:

Posted:

April 26, 2013

Brenda Ward

Stittsville, Ontario, K2S 1J7

***********@*******.***

OBJECTIVES

Obtain a part time position within your company

SKILLS & EXPERIENCE

I am a sincere, loyal and dedicated individual I was a supervisor for much of my career at Mitel and

have extensive knowledge of call centers and customer service. I started out as a Switchboard Operator

and was then promoted to a Supervisor in the Switchboard supervising 9 operators. I then took a

position as a Customer Service Rep for many years then in 2001 accepted a part time position back in

Switchboard. Due to Company cutbacks I was laid off in August 2012.

EDUCATION

Algonquin College 1980 1981

• Health Care Aide

Woodroffe High School 1979

• Secondary High School diploma

WORK HISTORY

January 1983 to August 16 2012 Switchboard Operator

• Cover all break and vacation time off for staff

• Reception and security duties

• Covering for staff shortage at the last minute due to sickness or

unforeseen shortages in staff

• Working on statutory holidays when required

• Average calls per day answered was 500 and roughly 40 conference

calls

• Ability to multi task

RERENCES AVAILABLE UPON REQUEST