Customer Service High School

JACKIE HOHNEY

**** ***** ******, *** *****, CA, 92139

Home: 619-***-****

Cell: 619-***-****

************@*****.***

Objective: To obtain a position that will challenge me as a professional, utilizing my current skills, training and

experience; seeking opportunities for growth and advancement.

WORK EXPERIENCE

AMVETS Thrift Store – 999 Cardiff Street, San Diego, CA 92114 • 619-***-****

Cashier 09/12 – Present

. Greet customers entering establishments.

. Receive payment by cash, check, credit cards, vouchers, or automatic debits.

. Issue receipts, refunds, credits, or change due to customers.

. Answer customers' questions, and provide information on procedures or policies.

. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges,

and security practices.

Brickrow Property Management • 400 Miles of Cars Way, National City, CA 91950• 619-***-****

Pool Monitor 06/12 – 10/12

. Patrolled and monitored pool area to provide assistance and protection to participants.

. .Completed and maintained records and other relevant incident information.

. Observed activities in assigned areas, and made sure there were no disturbances, or safety infractions.

. Contact emergency medical personnel in case of serious injury.

San Diego Blood Bank • 3636 Gateway Center Ave Ste 100, San Diego, CA 92102 • 619-***-****

Print Shop Tech 1 02/08 - 01/11

. Under the direction of the supervisor, recruitment support prints and prepares publicity packages,

zip code mailings, and special orders for the account marketing Managers, community relations

department and other departments as requested.

Blood Collection Specialist 08/04 – 09/07

. Under the direction of a team leader/manager, performs assigned duties at the blood collection site

meeting the high standards of the San Diego Blood Bank. Assists with the retention of donors through

outstanding customer service, rescheduling of donors and ensures all quality and safety standards are

met. May function as Team Leader; ensure the confidentiality of all work related information

concerning a donor/patient, the organization, other employees and volunteers.

Clinical Unit Assistant 10/00 - 08/04

. Perform Donor Registration, finger sticks, labeling procedures, medical records

documentation, computer data entry, quality inventory control of equipment and supplies.

Telerecruiter 11/98 - 10/00

. Recruit blood donors; inbound/outbound calls, schedule and confirm appointments, maintain donor information

file; perform accurate data entry.

EDUCATION

09/11 – 11/11 Grossmont Adult School Health Occupations Center - Phlebotomist

9368 Oakbourne Rd, Santee, CA 92071

09/72 - 06/75 Helix High School High School Diploma

7323 University Avenue, La Mesa, CA 91942

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