Customer Service High School

Nasra Hassan

**** **** ****** ***** # **, Minneapolis, MN 55416

Home : 612-***-****

Objective

Seeking an enrollment of my experience position, where my skills and

experience can make a positive contribution towards the development and the

growth of the company.

Skills

* Excellent customer service & case management skills.

* Capable of completing tasks with minimal supervision.

* Display company loyalty through dedication to work, punctuality, and

superb attendance.

* Complete tasks accurately, and excellent team player that is goal-

oriented

Education / Trainings

High School graduate, Nursing Assistant, Early Childhood Education

Development

Work History

Itasca Interpretation Services St. Paul, MN

05/2007 - Present

Interpreter / Translator

* Interpret for patients at clinics and hospitals.

* Perform translations for diet and health literature.

* Assist customers with their medical appointments.

* Provide coordination between clients and medical personnel.

* Transport patients to clinics and hospitals and from clinics to their

homes.

African Community Services Minneapolis, MN 11/2011-

07/2012

Program Advocate

* Managed and coordinated daily activities and plan of action for In

Home Parenting Program.

* Did assessments, coaching, intervention and counseling to parents

whose children were under the protective custody of the Hennepin

County.

* Prepared monthly and quarterly reports.

* Met deadlines for billing and related matters in a timely manner.

* Planned and prepared workshops for both parents and children

involved in the Hennepin County child protection cases.

* Facilitated workshops for both youth and parents about schools.

* Attended school/parent conferences.

* Did attend and testified at court hearings for the families

involved in the child protection cases.

Minnesota Quality Care Minneapolis, MN 08/2010 -

09/2011

Personal Care Attendant

* Helped patients with their basic needs like bath, preparing meals,

brushing their teeth, dressing, grooming, laundry and housekeeping.

Uncare Home Health Minneapolis, MN 06/2008 -

04/2010

Personal Care Attendant

* Prepared meals. Routine household chores. Assisted with activities of

daily living.

* Assisted with arranging transportation. Informal emotional support,

social stimulation and mentoring safety.

Volunteer

Minnesota East African Student Union Member 2006 -

Present

Cedar Riverside Neighborhood Patrol (Safety Walk)

2008 - Present

PUC/Brian Coyle Community Center-After School Homework Help

2008- Present

Reference

Available upon request

Contact this candidate