Project Manager Quality Assurance
Resume:
Damon A Di Denti
*******@*****.***
PROJECT MANAGEMENT/SOFTWARE QUALITY ASSURANCE TESTER/TECH SUPPORT
More than 8 years of successful experience in software, website and mobile
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Profile Summary
applications QA. Strong knowledge of all phases of SDLC and working knowledge
of Software testing.
1. Strong understanding of Testing Methodologies and the agile software
development process.
2. Possess solid computer skills.
3. Experience testing on various mobile devices, emulators and testing tools.
4. Develop and plan automated and manual Test Suites and Test Cases.
5. Able to work independently and as a team player
6. Concise written communication to clearly summarize bugs and write concise
bug reports.
7. Creative and efficient process development skills
1. Operating Systems : Windows, MAC,
Technical Skills
2. Mobile : Android, iPhone, Blackberry, WinMo, J2ME, BREW, Symbian
3. Bug Tracking tools : MKS Integrity, Bugzilla, JIRA, Excel and CVS
4. Languages : Java, Javascript, HTML, XML
5. Testing Tools : Selenium IDE/RC, FitNesse, Firebug,
6. Simulators: OpenWave, Opera Mini, Android emulator
BlackBerry/Cellmania, Mountain View, CA 04/2006 – 4/2013
Software Test Specialist/Project Manager
Employment
BlackBerry Roles:
1. Aug 2012 2013 – BlackBerry World QA Software
Tester
2. Responsible for testing and maintaining BlackBerry
World’s vendor bulk submission process, which allows
application vendors to submit up to 1000 applications in a
single submission. This role required an in depth
knowledge of xml and xsd formats as well as testing tools
within MKS Integrity.
3. Lead tester for implementing a new single sign on
feature for the BlackBerry World vendor portal. Required
work with various teams of testers and engineers as well as
running test suites through MKS Integrity system.
4. 2011 – 2012 – BlackBerry World Support Specialist
5. Managed small teams effectively and efficiently on
various projects from device testing to BlackBerry World’s
App Store submission and administrator portal
6. Managed a team responsible for migrating over a
thousand applications from a legacy environment to the
Blackberry World Store.
Cellamania Roles:
7. 2010 – 2013 Project Manager and Carrier Support
8. Project and Account Manager for the Nextel, Boost,
Virgin Mobile, T Mobile, Kajeet, Southern Linc, and
Qwest/Century Link carrier channels with total gross
monthly revenue of over $1,000,000.
9. Managed new feature and services request for carriers,
from development to implementation
10. 2006 – 2010 – Vendor and Customer Support
11. Provided support for content developers through their
entire submission process
TeleNav, Santa Clara, CA 04/2003–03/2006
Customer Support Manager
11/2003 – 03/2006 Customer/Sales Support Manager
• Organized the buildup of TeleNav’s customer support
department from one individual to a team of 30+ customer
support representatives during the IPO’s initial growth.
• Was responsible for managing, and maintaining a team of 20+
customer support representatives
• Managed out sourced call centers for Tier 1 support 10+
customer support representatives
• Developed all call scripts and techniques utilized by support
teams
• 04/2003 – 10/2003 Customer Support Representative
• Was the sole technical support representative to end users for
our consumer and enterprise solutions
• Developed the training methodologies to be used for future
customer support representatives
Electronic Arts, Redwood Shores, CA 08/2002–03/2003
Technical Support Representative
Provided Technical support via phone and email
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Developed the phone scripts to be used in the customer
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support training manual to be learned by all representatives
Implemented a process that increased manual email response
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times from 200 emails a day to 400, doubling all other
previous efforts.
Santa Teresa High School, San Jose California 1990
Education
High School Diploma
US ARMY National Guard 1990
1996
31V Radio Communications, 11B Infantry
Honorable Discharge
References Furnished Upon Request
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