Manager Customer Service

Faisal Ghaus

New Kausar Square Appt #***

Fr re town Clifton

Karachi Sindh,Pakistan

75560

Cell: 009***********

Email: ************@*****.***

Summary: An enthusiastic network engineer with the necessary drive and

determination needed to resolve complex networking issues. Possessing

effective organizational skills and excellent working knowledge of

networking technologies and having a commitment to keep up to date with the

latest developments. Experienced in providing motivation, guidance and a up

to date networking consultancy service to both colleagues and clients.

Career Profile: To obtain the position of a Network Operation

Manager/Network Analyst wherein my networking skills will help to meet the

goals and objectives of the organization.

Summary of Skills:

. Demonstrated customer service and personnel management skills

. Ability to communicate effectively with non-technical and technical

staff

. Ability to perform tasks in a team as well as independently

. Skilled in handling multiple projects and meet deadlines

. Excellent troubleshooting, analyzing and problem solving skills

. Highly motivated and ability to work in a dynamic and fast-paced

environment

. Highly skilled in developing innovative solutions to handle complex

problems

Technical of Skills:

. Hands on experience with internetworking protocols(IGP), including

routing (OSPF, EIGRP, RIP) and routed (TCP/IP)protocols.

. Hands on experience with various telecommunications networks such as

leased line/frame relay/ISDN/ATM/Satellite, and optional emerging

technologies such as xDSL/Wireless.

. Hands on experience with configuring and management of LAN/WAN devices

such as Routers,Switches,Blue-Coat Proxy

. Experienced with Monitoring Protocols SNMP/RMON configurations and on

Op Manager and other Network management software

. Experienced with Network & Protocol analysers (e.g. Wireshark).

. Experienced with bandwidth management/capacity planning

tools(Netflow)Fluke Network.

. Experienced with firewalls, DNS, DHCP, LDAP etc

Key Responsibilities:

. To co-ordinate and hand over of support of new networks infrastructure

to the production support teams. Provide internal training if

necessary.

. To assist in new implementations or upgrades to existing systems,

including project management, project tracking and project status

reporting.

. To ensure that technical solutions proposed satisfy both the immediate

and long-term needs of the business, and ensure adherence with the

Group's technical and security standards in all aspects of the team's

activities.

. Accountable for vendor analysis and management;

. Regulatory compliance, security and risk analysis

. Responsible for Network Audit preparation and spot checks Locally and

internationally

. Disaster Recovery Site shifting i.e. re-creation of the communications

infrastructure at the DR Site

. Core Banking(EBBS) project implementation, which included change of

communications infrastructure of Data Centre and branches

. Restructuring/redesigning of the WAN infrastructure

. Reduce technical failures by 10 percent on severity 3 tickets

. Branches Network consolidation and capacity management,QOS

.

Educational Qualification:

University Of East

2002 - 2004

Pakistan

Bachelors of Science

Bachelors of Science In Information Technology

Govt.College of Commerce and Economics

2000-2002

Pakistan

B.Com

Bachelors in Commerce

Certification:

. Cisco Certified Network Associate,

. MCSE Windows NT 4.0

. MCSE Windows 2000 Early achiever

Professional Experience:

Network Operation Manager from January 2005-till date

Standard Chartered Bank

Responsibilities:

. Designed, implemented, and maintained the current and next generation

of network systems

. Implemented, supported and managed Cisco three layered Network

(Access, Distribution and Core Layer)

. Played a vital Role in the integration of SCB and Union Bank .i.e.

Network design protocol migration and capacity management(Gap

analysis)

. Conducted network audit for the branch network highlighted

SPOFS(Single Point of failure)

. Several solution were given on the basis of critical requirement BCP

operation of the branches VPN based

. Designed and implemented long and short-term strategic plans to make

certain network capacity for future requirements

. Devised as well as developed appropriate network architecture to

support functional and system requirements

. Created and maintained documentation life cycle on technical

maintenance and installation of the network

. Core Data-Centre up gradation project for the network part included

structured cabling

Network Engineer From August 1999 - December 2004

Americom Technologies, Pakistan

Responsibilities:

. Conducted feasibility studies for planning, Installation and

configuration of Local Area Networks (LAN) and Wide Area Networks

(WAN)

. Unattended Installations of Windows 2000 Server Professional.

. Installed and configured RRAS networks using Digital Links

. Administered Windows 2000 based network that includes user s groups

management their data protection home directories profiles, printers,

groups policies backing up of data

. Experienced in planning implementation of Active Directory Service.

. Installed configured DHCP, WINS, DNS DDNS Servers

. Planned and Implemented Network wide security policy i.e. auditing

. Monitoring of security events regularly NTFS file securities DFS

. Implementation of monitoring and optimization of network with network

monitor agent robust Back office component SMS

. Installed and configured SMS Server 2.0 and connected it to SQL Server

. Configured primary and secondary sites in SMS environment

. Configured SMS Client remote administration and hardware inventory

Areas of Interest:

. To develop and deploy methodologies to conduct network testing and

provide the best network performance report and statistics

. To lead and provide guidance to a team of network engineering

professionals

. To play an integral role in handling day-to-day network operations and

maintenance so as to maximize productivity and minimize system

downtime

Reference:

Will be furnished upon request

Contact this candidate