Data Entry Customer Service

Mary Anne B. Puno

**** ******** *** **** *

San Jose, CA 95122-3641

Cell: 408-***-****

*******************@*****.***

Summary of Qualifications

Ten years providing office administrative and clerical support, including handling confidential information. Skilled in Microsoft Office 2007 which includes Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook. Also, knowledgeable in Adobe Acrobat Reader, Oracle 8i, PRISM, Great Plains, MANEX, MACOLA & Sutter Health IDX program. Excellent telephone, filing, interpersonal, and organizational skills.

Awards

Received a Certificate of Loyalty Award in Saint Joseph’s College

Received a Certificate of Participation in Saint Anthony’s Church

Work Experience

Data Entry Clerk/Customer Service Coast Personnel Services/IDEC, Sunnyvale, CA (February 2013 up to present)

• Performed data entry using Navision system

• Answer calls regarding pricing and availability of stock items/parts

• E-mailed or called or faxed purchase orders regarding price discrepancies

• Filled out RMA forms

Data Entry Clerk, Coast Personnel Services/IDEC, Sunnyvale, CA (April 2012 to December 2012)

• Performed data entry using Navision system

• Called customers or faxed purchase orders regarding price discrepancies

• Filled out RMA forms

• Helped customer with price quotations and availability of stock items

Document & Data Entry Clerk, Electronix Staffing Services / FNTI, San Jose, CA (January 2010 to September 2010)

• Prepped, scanned, indexed and performed quality assurance on sensitive documents.

• Supervised two employees.

• Performed medical data entry using 10-key in Sutter Health Department

Sales Associate, Macy’s Inc, San Jose, California (October 2009 to December 2009)

• Smiled and greeted customers encountered.

• Prepared the merchandise.

• Processed credit applications and handled payments

Data Entry Specialist, E & E Co. Ltd, Fremont, California (October 2008 to May 2009)

• Performed data entry using MACOLA System & Microsoft Excel.

• Researched and wrote remarks on charge backs.

• Exported files using Adobe Acrobat Reader.

• Helped with customer service that includes checking of voicemails and inquiring orders using Microsoft Outlook.

Data Entry Clerk, ATR International / ZF Array Technology, San Jose, California ( June 2008 to September 2008)

• Consolidated invoices and packing slips.

• Performed data entry using MANEX system and Microsoft Excel.

• Audited electrical parts.

Accounting Assistant, ATR International / NDS Surgical Imaging, San Jose, California (December 2007 to June 2008)

• Performed on vouchering of invoices using Great Plains program.

• Alphabetically and numerically organized checks, invoices, purchase orders, credit memos.

• Created multiple copies and scanned memos.

• Volunteered in auditing parts and inventory of company.

Purchasing Assistant, Manpower Services / T. Marzetti, Milpitas, California (May 2006 to July 2006)

• Performed data entry using PRISM and Microsoft Excel.

Receptionist, Trendtec Agency / Tecan Systems, San Jose, California (April 2006 to May 2006)

• Handled incoming phone calls.

Receptionist, Trendtec Agency / Arcturus Bioscience, Mountain View, California (January 2006 to March 2006)

• Greeted employees and /or visitors courteously.

• Handled incoming phone calls.

• Ordered foods for any special occasions.

Education

• High school graduate in Saint Joseph’s College, Manila, Philippines (1986 to 1990)

• Certified in Clip 400: COBOL Programming in Systems Technology Institute / STI (1990)

• Associates degree in Computer & Information Technology, Concentration in Web Programming, Evergreen Valley College, San Jose, California (2013)

Skills

• Bilingual: Fluent in English and Tagalog

• 40 to 45 wpm

• 7,000 keystrokes and 100% accuracy in 10-key

Operated Machines

• Office machines such as printer, copier, scanner, fax machines, multi-phone lines, postage stamp meter

References and Letter of Recommendation

• Available upon request

Contact this candidate