Customer Service High School

KAyla Rocque

objective

Energetic, ethusiastic, young professional seeking

employment in the medical field.

Employment history

Ron Jon's Surf Shop

Cocoa Beach, Fl

February 2013 - Present

Cashier

Maintain thorough knowledge of store merchandise

Provide exceptional customer service

Cash handling and balance drawer

Maintain and restock inventory

Quest Diagnostics

Merritt Island, Fl September 2012- January 2013

Phlebotomist

Follow infection-control and saftey procedures in

carrying out daily phlebotomy functions

Prepare blood-collecting equipment, draw blood, and

safely store and transport samples

Obtain blood samples for medical testing through

venipuncture

Build trust and minimize patient discomfort while

efficiently collecting blood specimens

Collected urine samples for urinalysis, urine

culture, and drug screening and instructed patients

on proper collection procedures

Made sure all patient information was accurate and up

to date

Publix

Brevard County, Fl

May 2007-August 2012

Cashier, Customer service, deli clerk, stock clerk,

cake decorator

Processed transactions quickly and efficiently,

maintained a friendly and cordial relationship with

the customers by greeting them and assisting them

with relevant issues

Refilled supplies and shopping bags and verified cash

register balances

Respond to telephone inquiries, providing quality

service to customers and associates inquiring about

the availability of products or status of orders.

Access electronic and paper cataloging systems to

look up product information and availability

Education

Casel Healthcare Training August 2012 Palm

Bay, Fl

Phlebotomy Certification

EKG certification

CPR certification

e-mail: ********@*****.***

1935 Slone Blvd . melbourne, florida 32935 . Phone: 321-***-****

Bayside High School May 2007

Palm Bay, Fl

High School Diploma

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