Active Directory Network

LAKSHMI

Email:***********@*****.***

Mobile: ***-839-

3770

Network Administration ~ System Administration ~ Network Support~ DATA

ENTRY

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> Accomplished Senior Help Desk professional with 5+ years experience in

Computer Operations, Technical and Help Desk support.

> 8 years of progressive computer/network operations experience in large

global data centers with mixed computing environment including Unix,

Windows NT/2000 and interconnected mainframe.

> 7 years providing Help Desk support to thousands of users worldwide,

earning a solid reputation for productivity, complex problem

resolution and professionalism.

> Excellent communication and diagnostic skills, consistently solve

problems reputation for productivity, complex problem resolution and

professionalism.Proactive self-starter known to initiate process and

system improvements to increase system stability and staff

productivity.

> IT professional with multiple certifications.Background in network /

systems support.

Well-developed management / administration skills. Adept at troubleshooting

and maintenance.

> Familiar with network infrastructure design. Able to build and migrate

network systems.

Hard working, detail oriented, able to multi-task.

TECHNICAL SKILLS:

Operating Systems: Windows 7/8/XP/NT/2000 Server, Novell Netware,

MS-DOS

Networking: LAN/WAN, TCP/IP, Ethernet (10/100/1000),

IPX/SPX, ATM, Tl, DHCP, WINS,DNS, Active Directory, wireless,

network security, network construction

Software / Tools: MS Office, Visio, Lotus Notes, antivirus software,

Norton Utilities,Photoshop

Office Tools: MS Office/Word, Excel, Outlook/MS Excel/PDF

converters/Scanning converting Documents, QuickBooks software,

Hardware: PC assembly and repair, peripherals

PROFESSIONAL BACKGROUND AND ACCOMPLISHMENTS

Information Technology

> Installation, maintenance, and support of hardware, software, and

computer / server operating systems.

> Planned and carried out network infrastructure design and

implementation, including sub-netting,DHCP, WINS, DNS, and Active

Directory.

> Designed and built Windows NT and Windows 2000/ Active Directory

networks supporting up to 150users. Determined client needs,

developed design requirements, integrated domains, and architected

entire networks.

> Experience supporting/troubleshooting Dell Desktops and Laptops

> Experience supporting/troubleshooting printers (XP, Xerox and Ricoh)

> Windows Active Directory account management experience including

General office duties such as copying, faxing, filing, and scanning.

> Windows/LAN Print Server experience. distributing files, processing

invoices.

> Created accounts, configured individual users, set up

identification, created Active Directory servers.Organized and

performed network system migrations, moving from NT to Windows 2000,

utilizingWindows utilities.

> Performed administration and troubleshooting of Exchange Server 5.5

and Novell network systems.

> Provided first-level technical support for global IT infrastructure

supporting 35,000+ employees throughout the U.S. and overseas.

> Troubleshooted hardware, software and connectivity issues for a

mixed Unix, Windows NT/2000 and mainframe environment.

> Additionally supported Expense Processing and E-Procurement,

voicemail, telephone and BPX systems. Challenged to provide timely

resolutions to support mission-critical application users.

> Utilized knowledge of TCP/IP and seven layers of OSI model for

network build and support activities.Troubleshooting and repair of

microprocessor hardware and peripherals.

EMPLOYMENT HISTORY

Novate Technologies, CA (2009 - 2013)

Business Intelligence & Solutions (2004 - 2008)

EDUCATION AND CERTIFICATIONS

Master Degree in science

Microsoft Certified Professional (MCP).

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