Project Manager Customer Service

Keith D. King

**** ****** **** *** #*** Tarzana, CA 91335 818-***-**** *****.******@*****.***

Education Avancee Corporation, Van Nuys, CA – PMP Certification 2010

Southwestern College, Chula Vista CA – Business Management 1991-1995

RESULTS-PROVEN PROject manager

PMP certification

Extensive background in industrial turbo operations with hands-on production supervisory responsibilities in

customer-driven ISO certified team environments.

ISO 9001 and 14001 Certified with General Motors

Key Skills & Knowledge Areas

Project Management Best Communication Skills Troubleshooting

Practices Turbo Assembly Leadership Abilities

Systems/Equipment Analysis Quality Control

Tracking/Reporting Risk Management

Sodexo Inc

08/2012-Present Glendale Adventist Medical Center

Environmental Service Manager

Responsible for the training of employees in customer-care using hands on and programs

like CARES, FOSS and standard housekeeping.

Develop, present and execute comprehensive project plans that cover the entire hospital in cleanliness.

Daily tracking of employees attendance and time, also work assignments.

Meet with Hospital Staff at start of shift to insure coverage is in place, etc..

05/2012- Present Kraft Food / Mondelez Int’l Los Angeles, CA

Part-Time Merchandiser

Stocking and re-stocking shelves in the stores;

Rotating products to insure out-of-date items are removed from the shelves .

Career Strategies, INC.

12/2011 – Present Los Angeles, CA

Leasing Agent/Maintenance Technician (Temp)

Honeywell International Inc.

7/2010-12/2011 San Diego, CA

Honeywell Operating System (Lean Mfg.) OS Lead Assistant Supervisor

Responsible for the training and updating of the company’s lean management of a machine shop operation,

directly responsible for the Bronze Certificate for Lean Management and Honeywell Operating Systems,

Serves as a change agent with the plant leadership team and plant employees

Willing to challenge conventional thinking, drive accountability for site or functional HOS results and sustain the

application of HOS

Teach continuous improvement thinking & lead Kaizen events on a regular basis. Coordinates with the shipping

and receiving departments to ensure that the activities run smoothly

Studies production schedules and determines the needs to complete the project

Implements cost reductions; develops report systems & procedures

Analyzes production performance records and troubleshoots day-to-day production issues

Works closely with engineers in interpreting their blueprints, mechanical outlines and quality inspection sheets

Involved in Kaizen training

Coordinates with the succeeding shift supervisors the day’s production summary

Leads the department pre-analysis including base lining operational measurements

Closely monitors HOS maturity scorecards and develop actions to enhance current situation in deploying HOS

Electro-Motive Diesel, Inc. LaGrange, IL

2000 to 1/2009

Remanufacturing Center Supervisor 4/2004 to 01/2009

Responsible for all remanufacturing operations, including setups/teardowns, basic equipment maintenance, work-

order completion, and adherence to quality-control standards of turbos.

Troubleshooting for Turbocharger, engine and locomotive.

Conducts monthly safety meetings to assess risk and implement prevention measures.

Purchasing of supplies and equipment/tools.

Staff supervision and training for 83 union employees.

Payroll tracking with Smartime and/or Kronos.

I helped to save my company millions by looking at scrap that was wasted and helping to find vendors to re-

condition these items.

Develop, present and execute comprehensive project plans that cover the entire project lifecycle

Responsible for the acquisition and management human and equipment resources in executing the project within

the stated budget

Track and report project status to appropriate client and internal management weekly

Manage project financials for labor and materials, including involvement in revenue, cost and profitability

management

Maintain strong customer and stakeholder allegiance to projects via effective communication and clear

understanding of the client's requirements

Responds timely to all established customer requests for technical problems and inquiries

Manages sub-contractors/consultants as required

Grow business with existing clients and support business growth with new clients

Contribute to organizational continuous improvement through documented innovations and lessons learned from

projects

Develop the organizational talent through supporting company recruiting efforts, and by providing mentoring to

other staff members

Project Manager 5/2000 to 04/2004 Training for assembly\disassembly of turbo chargers and engines to employees - India,

China, Mexico and Canada

Production Supervisor Direct and evaluate all environmental programs, competencies, and cleaning standards,

recommend improvement to ensure environmental compliance with all federal, state, and local regulatory bodies.

Generate reports. Supervise assembly of all locomotive components. Manage employee timesheets using Smartime.

Discipline employees, interview applicants and maintain department records. Manage housekeeping functions in the

medical facility, including disposal of biohazard materials, grounds keeping and maintenance. Using my Project

Management skills I set up start to finish operations in India, China, Canada and other places. With cost effectiveness I

was able to run most of these projects under budget by doing hands-on training.

Other work experience

1999 – 2000 Aramark Uniform Services Chicago, IL Route Manager

1997 - 1999 Penske Truck Leasing Franklin Park, IL Customer Service Rep

1994 - 1997 General Transportation Services Franklin Park, IL Truck Driver / Assistant Training Mgr

1993 - 1994 Pace Suburban SouthWest Oaklawn, IL Bus Operator

1991 - 1993 Ritz Camera One-Hour Photo Lab Chicago, IL Retail Store Manager

1987 – 1990 Colonial Carbon Company DesPlaines, IL Printer / Material Handler

Recommendation: “Keith is an energetic and proactive manager. He was always helpful whenever engineering needed

assistance in doing turbocharger failure investigations and when leading or contributing to remanufacturing product

improvement projects.” January 19, 2012 Richard Eggert, Manager - Turbocharger Design and Manufacturing,

Electro-Motive Diesel worked with Keith at Electro-Motive Diesel, INC

“Keith exhibits enthusiasm and drive in executing his assignment. He is a pleasure to work with.” January 14, 2012 Garry

Sykora, General Supervisor, Construction/Facilities Maintenance Manager, Project Manager managed Keith at

Electro-Motive Diesel, INC

"Keith is a dedicated and hard working person. He takes his work/assignments very seriously. I will recommend him to

anyone who is looking for dedicated employee who can bring value to the company. January 19, 2012 Shah Raza EVP

Avancee Corporation" Shah Raza, Executive Vice President Avancee Corporation, Avancee Corporation,

advised Keith at Avancee Corporation

“Keith is a very detailed and go-oriented leader. Keith helped to drive Honeywell to a Bronze Level. He has outstanding

leadership ability and I would recommend him in any leadership position.” March 23, 2012 Robert Berberich, Plant

Manager, Honeywell Process Solutions.

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