Customer Service Quality Control
Resume:
Johnny Holman
Little Elm, Texas 75068 **********@*****.***
SUMMARY PROFILE
A Production Specialist professional with six years of Quality Control and Incoming Inspection
experience in assembly, electrical, and electronic equipment who demonstrates significant
success in problem-solving, leadership, implementations, and exceptional customer service
SUMMARY OF QUALIFICATIONS
Hands on experience with Dimension and Calibration tools in GDT areas
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DOD Secret Security Clearance from the U.S. Army and Security Services
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Proficient in MS Word, Outlook, Excel, Access, PowerPoint
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PROFESSIONAL CAREER EXPERIENCE
Quality Control / Incoming Inspection
Read and interpreted drawings, inspection instructions and recorded data
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Evaluated engineering drawings and process specifications to develop
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assembly work instructions
Utilized various computer programs for blueprints, document and data
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recording experience with Prism/ SAP,
As Section Lead, trained incoming soldiers on safety procedures, proper
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techniques of repairing communication equipment and appropriate customer
service etiquette
Selected specified wires and cables, routed according to instructions and
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fastened connections by bolting, screwing, soldering and plugging
Production / Operator
Innovated new procedures to intake inbound call for customers to place orders
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Maintained an effective inventory of all duties and equipment
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Assessed and loaded bills of materials into record system to produce purchase
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requisitions
Maintained proper accountability of equipment through use of Qualcomm
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operating systems and paper logs
Customer Service
• Effectively executed communication with line of support and liaison between
engineering personnel
• Safely handled critical situations efficiently and effectively
• Knowledgeable in different industry specific programs that are customized for
the security challenges in several of the markets served
• Proactive in responding to customers’ needs to achieve all expectations
• Proficient with Windows xp, Word,Excel and Access
EMPLOYMENT HISTORY
Allied Barton Security Services McKinney, Texas 2010-Present
Security Officer
Werner Enterprise Dallas, Texas 2010-2010
Commercial Driver
Volt Workforce Solution Plano, Texas 2007-2007
Quality Control Inspector
Lufkin Industries Lufkin, Texas 2006-2006
Machine Operator
Directech Southwest (Direct TV) Longview, Texas 2005-2006
Satellite Technician
U.S. Army Fort Hood, Texas 2000-2004
Wire System Equipment Repairer
EDUCATION
Undergraduate in Electronic Technology, Collin County Community College
US Army Veteran
Honorable Discharge
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