Quality Assurance Customer Service
Resume:
THOMAS R. ALEXANDER
Home# 951-***-**** Cell# 909-***-****
******.*************@*****.***
Objective
Seeking a position with a company that will utilize previous experience and skills to meet business
objectives and support commitments to customer service, employee development, and continuous
improvement.
20+ Years of Progressively Responsible Experience in Aviation Operations. Excellent
Overview
Team Building, Personnel Leadership, Training and Mentoring Skills. Master of Business
Administration MBA, anticipated date of graduation 7/25/13. Bachelors of Science B.S.
Degree in Aeronautics/Secret Security Clearance
Quality driven leader with cross functional experience in operations, and optimization
activities. History of using innovative approaches to production efficiency and accuracy,
including training programs and resource allocation. Lead special projects and provided
strategic insight into operations. Ensured adherence to policies and procedures in safety,
quality, production, good manufacturing practices and cost.
Quality Assurance Standards / Logistics Management / Performance Evaluations /
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Technical Training Programs / Time & Resource Management
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PROFESSIONAL EXPERIENCE
UNITED STATES NAVY, 1989 2012
Production Control Manager, USS PELELIU LHA 5 (2009 2012)
Full operating responsibility for the strategic planning, development, and production management for Aircraft
Intermediate Maintenance Department (AIMD) with over 240 Sailors and Marines.
KEY CONTIBUTIONS & ACCOMPLISHMENTS:
Introduced a series of productivity improvement, process reengineering, cost reduction and
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performance management programs that improved production output, product quality and customer
satisfaction.
Reduced lead time by 40% through implementation of one piece work flow through Six Sigma
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methodology. Matrix results showed positive productivity improvement of 30%.
Created lean manufacturing through elimination of waste and unneeded materials.
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Avionics Manager, Fleet Readiness Center Southwest, San Diego, CA (2005 2009)
Manage and coordinate team of 40 personnel across 9 work centers in conducting inspections, diagnosing issues,
and repair of electronic and laser components.
KEY CONTIBUTIONS & ACCOMPLISHMENTS:
Implemented and utilized Lean/Six Sigma Principles and Basic Theories of Constraint to generate
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reduction in Time To Reliably replenish aircraft components from average of 21 to 16 days.
Increased repair capabilities and drove estimated annual cost savings of $450,000 by leading
transition for team member to DEPOT level Avionics Artisan, coordinating training with Fleet
Readiness Office and field personnel. Provided data to support electronic Artisans, with estimated
$900,000 annual cost savings.
Director of Aircraft Maintenance, USS KITTY HAWK CV63, Yokosuka Japan (2002 2005)
Held full responsibility for managing 12 work centers and 110 team members for Aircraft Intermediate Maintenance
Department. Planned and scheduled maintenance (including offsite major re work and overhaul), incorporated Air
Worthiness Directives, tracked and scheduled High Time components replacements, conducted aircraft inspections,
and updated Aeronautical Log Books. Informed relevant team members on aircraft status and readiness. Trained,
mentored, and evaluated personnel. Oversaw detachment logistics, including personnel, transportation, and
resources.
KEY CONTRIBUTIONS & ACCOMPLISHMENTS:
Created and implemented short term and long range maintenance plans to maximize asset availability,
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leading to 74% increase in Full Mission Capable Status aircraft. Implemented an Aircraft Detachment
Phase Program that allowed for additional assets while deployed, significantly reducing phase backlog.
Successfully completed 270 combat missions and 18,000 flight hours, achieving accurate delivery for
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222,000+lbs. of precision guided ordnance during high tempo operations in support of Operation Iraqi
Freedom.
Led efforts in alleviating problems with parts flow to and from geographically dispersed locations by
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implementing program in which supply personnel accompanied squadron on detachments, ensuring 100%
component accountability, reduced parts turnaround time, and 90% Full Mission Capable Rate.
QA Inspector, AIMD, NAS Lemoore, CA (1998 2002)
Managed functions and activities within the Quality Assurance Department. Directed daily execution for aircraft
quality assurance managed programs, 36 monitored programs. Evaluated training programs, inspected aircraft, and
interviewed inspectors for qualification and re certification. Analyzed trends to identify aircraft discrepancies,
inspection procedures, and workmanship. Ensured compliance with all Airworthiness Directives.
KEY CONTRIBUTIONS & ACCOMPLISHMENTS:
Implemented aggressive FOD control program; purchased new FOD clean up equipment and analyzed
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trends to identify potential hazardous areas. Reduced aircraft FOD incidents from 3 to zero.
Aggressively planned, implemented, and trained 3 teams of technicians through major post deployment
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corrosion inspection on aircraft sub assemblies and components, leading to the discovery and
documentation of over 3,300 corrosion discrepancies, as well as subsequently successful Material
Condition inspection.
Avionics Work Center Supervisor, Sigonella Sicily, (1994 1998)
Oversaw production activities of over 30 team members performing both scheduled and unscheduled maintenance
on miniature electronic repair to include removal and application of conformal coating, removal and replacement of
discrete and multi lead components, installation of eyelets, and replacement of conductors and laminates proper
connection of wires to terminals.
KEY CONTRIBUTIONS & ACCOMPLISHMENTS:
Generated 40% increase in shop qualification by implementing work center qualification training program.
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Reduced average avionic discrepancy count by designating work center inspectors.
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