Manager Sales
Resume:
MAURY J. LONG
*** ********* ***** *****: 662-***-**** ( (662)
Wetumpka, Al 36093
********@*****.***
SUMMARY OF QUALIFICATIONS:
. Proven ability to meet and exceed customer satisfaction goals
. Able to develop, maintain, and strengthen business relationships with all
customers and employees
. Recognized for exceptional problem-solving,business acumen, analytical,
Safety, and Training Skills
. Outstanding verbal and organizational skills
EDUCATION:
Mississippi State University ( Completed
Starkville, MS Bachelor's Degree of Education
Major: Educational Psychology, Minor: Business
Itawamba Community College ( Completed
Fulton, MS
Associates Degree of Business
PROFESSIONAL EXPERIENCE:
Baptist Health East Hospital (Thomas Rueters Top 100 Hospitals),
Montgomery, Alabama August 2011- present
GM/Director -Environmental Services
. In only four months increased HCAPHS cleanliness scores to its all-
time high 90th percentile from the 67th percentile.
. Increased employee satisfaction/engagement scores from 83percentile to
the 91st (its highest ever).
. Responsible for establishing and maintaining relationships within
Baptist Health Systems. Duties also include spearheading key client
meetings with CEO, CFO, CNO, and President of the organization.
. Responsible for purchases, monitoring, and balancing of the 1.2
million dollar budget through the Weekly Flash, WOR, DOR, Daily Hour
Variance and VAT tools.
. Responsible for Payroll, Yearly Budget, and P&L statements
decipherment and reports.
. Responsible for third party vendors
. Upholding compliancy and maintaining standards for NSF Safety Audits,
Joint Commission Accreditation, and CMS.
. Systems Administrator for Bed-Board Tele-tracking
. Ensure regulatory and code compliance for facilities (JCAHO, DOT,
OSHA, HIPPA, Workers Comp, Infection Control, Needle-Stick Prevention,
Medical Waste Handling, Radiation, and Standard Precautions).
. Training duties include weekly sessions with staff and daily huddles
to start shifts.
. Monitor and update department manuals: HCAHPS, SOP, Infection Control
Manual, OSHA 300 Log, and Exposure Control Plan.
. Responsible for the Sodexo standard of Cleaning Baptist's East 150 Bed
Hospital.
. Responsible for the management of 55 frontline employees and 2
managerial staff positions.
North Mississippi Medical Center (Two Time Malcolm Baldrige Award Winning
Hospital), Tupelo, Mississippi August 2007-August 2011
Training Manager - Environmental Services
. "Consistently Exceeds" Reviews given for all of my yearly performance
evaluations.
. Improved Employee Satisfaction from 69.7 to 85. 5% in ONE YEAR.
. Decreased departmental accidents by 32%
. Consistently maintaining Patient Satisfaction mean score of 90% in
courtesy with Press Ganey
. Year-to-date Patient Satisfaction mean score of 89.3% in room
cleanliness.
. One of few implementing trainers for the Two Time Bald-ridge Award
winning 600-bed facility Hospital.
. Maintain, update and responsible for the 105 employee records within the
department.
. Implement and train hospital programs for entire hospital and department
ex. Crothall Service Group Standards, Aidet, Group-wise, C.A.R.E.S. Train-
the Trainer., Teletracking
. Systems Administrator for Bed-Board Teletracking
. Responsible for supervising 32 employees on the morning shift.
. Plan and execute weekly in-services for active duty staff in the main and
conjoining 30 outer-buildings facilities.
. Ensure regulatory and code compliance for facilities (JCAHO, OSHA, CPR,
HIPPA, Infection Control, Needle-Stick Prevention, Medical Waste
Handling, Radiation, and Standard Precautions).
. Monitor and update department manuals: HCAHPS, SOP, Infection Control
Manual, and Exposure Control Plan.
. Maintain liaison with external patient polling services.
. Responsible for interviewing and making decisions for hiring and
termination of employees.
. Serving as chairman of Department Safety Committee and Press Ganey Teams.
. Monitoring Patient Satisfaction Scores and implementing strategic plans
to improve overall customer satisfaction.
. Presenter for Quarterly JRC Meetings.
CHAMBER OF COMMERCE, Tupelo, Mississippi January
2006 - January 2007
Director of Member Services
. Recruitment of members, member retention, business-to-business sales,
outside sales.
. Marketing of Organization/Public Relation Building/Face of Organization
. Manage financial reports for the membership of 1,150.
. Organizing, Constructing, and attend promotional events for members.
. Compose gratitude correspondence to over 1,150 new and existing members.
. Grew membership from 954 to 1,150 within one year.
LIBERTY NATIONAL, Tupelo, Mississippi
November 2004 - January 2006
Agent
. Policy writing and adjusting current insurance policies.
. Sales of insurance to businesses, individuals, and organizations.
. Voted Best New Comer of Agency
OKTIBBEHA/LEE COUNTY BOYS AND GIRLS CLUB May 1998-
August 2004
Social Recreations Director
. Supervising Employees
. Recruitment of members.
. Plan and organize fundraisers.
. Establishing positive relationships with community and members.
. Maintaining national criteria of club members.
. Plan daily activities for members.
WORK RELATED SKILLS:
. Tele-tracking Bed Board
. CPR Certified
. Stars Online Committee
. Presentation Advantage
. Community Building Leadership Program
. Class Manager Training Session
. Motivation & Performance Expectations
. Basics Every Leader Must Know
. HDOT Training
. Financial Management
. Behavioral Interviewing
. Employee Relations Training
. American Management Association (AMA) Sales seminar
. DISC personality description (high Influential personality)
AWARDS AND COMMUNITY INVOLVEMENT
. Mississippi State University Varsity Football Letterman
. Itawamba Community College Football All-State Honors
. Athletic Scholarship
. Student Athlete Committee
. Gospel Choir
. Fellowship of Christian Athletes
. Leadership Award/Scholarship
. 7 Habits of Highly Effective People
. 7 Habits of Highly Successful People
. Habitat for Humanity
. Armstrong Middle School, Mentor
. Church Youth Director
COMPUTER SKILLS:
Microsoft Word, PowerPoint, Excel, Internet, e-mail
IRM membership manager, API, Report Express, Time PC, Group-Wise,
Certifications
Hazardous Material
OSHA
Contact this candidate