Customer Service Sales

Alejandro Ponce

*** *. ******** **. *** ***,

Dania Beach, FL 33004

Cell Phone Number: 954-***-****

Email: ************@*******.***

Objective:

To utilize my computer technology skills and complement my work experience with my

education.

Summary of Qualifications:

• Able to troubleshoot and repair, install, upgrade, assemble, and maintain desktop and

notebook computers as well as printers and scanners.

• Able to instruct users on the use of computers both in hardware and software.

• Customer service skills, account management, follow up, and sales.

• Experienced in LAN and network installation.

Work Experience:

Computer Technician Assistant: January 2012 – April 2012, 22 Century, Hollywood Beach, FL.

Troubleshoot and Repair, install, upgrade, assembly, and maintain desktop and laptops.

Virus removal, installation of Windows, Office, antivirus and other programs.

Customer service and sales.

Network installation.

Computer Technician Assistant: 2010 – April 2011, FAMA COMPUTERS, Quito, Ecuador.

Troubleshoot and Repair, install, upgrade, assembly, and maintain desktop and laptops.

Virus removal, installation of Windows, Office, antivirus and other programs.

Customer service.

Network installation.

Education:

• South Broward High School Graduate – June 2012.

• Attending Broward College – Computer Systems Analysis

Certification/Training:

Visual Communication using Adobe Photoshop® CS4 – May 11, 2012

Computer Skills:

Languages: HTML.

Operating Systems: Windows XP/Vista/7/8, Linux (Ubuntu, Backtrack, Centos, Debian),

Apple.

Language:

1. Fluent in Spanish.

2. English Advanced Level.

Reference Available Upon Request

Contact this candidate