Customer Service High School

NICK MARTINO (***)

***-****

** ****** ******, ******, *** York 11784

**********@*****.***

+ Professional Summary

Highly experienced PC technician with strong background in

software/hardware computer repair (field and lab) and IT network system

administration. Qualified for the following:

. Troubleshooting, analyzing and repairing problems of computer elements

such as desktop computers, laptops and various components/peripherals

of an IT network.

. Performing computer installation and operating system configuration in

designated networks.

. Administering and monitoring performance of LAN/WAN network using

remote connection tools.

. Excellent written and verbal communication skills.

. Ability to instruct users with computer and presentation skills.

Technical Skills: Computer Hardware and Software Applications

. Operating Systems - Win XP SE, 2000, Me, 2003, Vista, 7, and Linux-

based OS

. Microsoft Office suites - 2003/2007/2010

. MS Exchange

. Antivirus and firewall

Key Skills and Strengths:

. Efficient troubleshooter and problem solver.

. Customer service oriented: Ability to serve and communicate with

different types of customers efficiently.

. Effective time management - Can solve complex system problems in

minimum time.

Education & Qualifications

. CompTIA - A+ Certified Computer Technician

. High School Diploma

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