Customer Service Representative

M elanie R. Dombro

*** ***** **** ** ****** Hill, NJ 08003 609-***-**** ********@*****.***

EDUCATION

Fairleigh Dickinson University, Madison NJ May 2012

• Bachelor of Arts in Communication Studies, Minor: Advertising

• Dean’s List Spring 2011, Spring 2012; Featured in FDU Magazine for outstanding philanthropic efforts, January 2012

RELEVANT EXPERIENCE

Dombro and Dombro, Cherry Hill, NJ July 2012-Present

Co-Founder

• Data Mining for the Biotech Industry

• Provide the following contact information for one keyword name, institution, department, building, room number,

street address, PO Box, telephone number, e-mail, amount of money grant is worth as well as the keyword.

Aerotek Staffing Agency, Cherry Hill, NJ Oct 2012-Present

American Water Resources, Mt. Laurel, NJ Oct. 2012-Nov. 2012

Marketing Coordinator

• Assisted with creative reviews to be presented to the public as well as other administrative tasks.

• Utilized the internet in order to create lists of municipal leaders throughout the country.

Merrill Lynch/Bank of America, Pennington NJ Jan. 2013- Mar. 2013

Customer Service Representative

• Answered an average of 50 to 60 calls per day..

• Contracted for an important client’s 401(K) plan changes

• Completed three weeks of a 401(K) training program to include: classroom lectures, computer modules, and “On

the job training”.

• Processed non-financial transactions such as: enrollments, investment direction changes, and contribution rate changes.

Morris County Hispanic-American Chamber of Commerce, Florham Park, NJ Oct. 2011-May 2012

Strategic Alliance Associate

• Recruit new members by educating them about the benefits of the organization

• Work different events held by the organization their annual Gala and Women’s History Month

• Supervise 5 interns on different projects such as inputting names into database

• Volunteer of the Year, September 2012

Intern Jan. 2011-May 2011

• Communicate with different directors regarding projects and take minutes during monthly board meetings

• Work different events held by the organization annual Fashion Show and New Year Kick Off Reception

• Member of the Young Business & Professionals Committee

WORK EXPERIENCE

Fairleigh Dickinson University Academic Support Center, Madison, NJ Sept. 2009-May 2012

Evening Supervisor

• Assist students with appointments, match students with correct tutors, answer the phone, and file

• Open and close as well as supervise other student employees by scheduling breaks

LEADERSHIP EXPERIENCE

Fairleigh Dickinson University, Madison, NJ Fall 2009-Fall 2010

Peer Assistance Leader

Student Volunteer Association (SVA), Fairleigh Dickinson University Fall 2008-Spring 2012

Secretary (Spring 2011-Fall 2011); Historian (Spring 2010- Fall 2010)

Alternative Spring Break (Montgomery, West Virginia and New Orleans, Louisiana) Spring 2011, 2012

RELEVANT SKILLS

Microsoft Word, Excel, PowerPoint

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