Hotel Management
Resume:
SHANE SNYDER
*** ****** **** #***, ******, California 92880
**** **** **, ******* *******, California 91748
************@*****.***
HOTEL MANAGEMENT
QUALIFICATIONS PROFILE
Results driven, detail oriented, and hardworking professional with diverse experience, poised to transition solid background to excel in a management position within hospitality industry. Recognized as a proactive leader in developing and implementing effective strategies to deliver first-rate client services; utilize leadership expertise in directing individuals and groups to deliver peak performance.
Utilize strategic planning and decision-making skills in streamlining processes and defining continuous improvement processes for resolution and improvement.
Highly organized and customer-focused with a "take charge" attitude, self-motivation, and commitment; demonstrate competency in establishing positive rapport, meeting customer requirements, and providing exceptional service.
Dependable team player. Equally competent in working independently. Thrive when presented with challenging assignments and persevere to achieve goals. Identify problems/needs and initiate effective solutions.
CAREER OVERVIEW
Operations Management
Assumed primary responsibility in organizing move-ins, move-outs, and deliveries.
Advised the management regarding proper implementation of safety hazards.
Carried out key tasks, which include expediting trades, discussing investment strategies, and raising equity.
Personnel Management and Development
Ensured sufficiency of staff in order to ensure smooth operations on a daily basis.
Conducted trainings for new employees for call center responsibilities.
Facilitated interview sessions with faculty and students.
Problem Resolution and Customer Service
Answered various questions regarding Homeowners’ Association Rules and Regulations.
Addressed and responded to several residential complaints.
Interacted positively with a wide range of people from diverse ages and cultures.
Property Management
Took the initiative in reporting disturbances and mechanical deficiencies.
Monitored suspicious activities within the area.
Sales and Marketing
Generated content for company websites geared toward search engine optimization; coordinated company’s message to possible customers through numerous landing pages
Endorsed brand to different media and provided reports with regard to website performance and leads created to corporate administration.
Writing Experience
Searched for new stories; drafted and edited articles for quarterly newsletter, which was published in local newspaper.
Worked as anchor in afternoon newscasts, covering local meetings and producing public affairs programs.
Interviewed public figures and served as a disc jockey once a week.
Recognized as the Employee of the Year in 1999.
WORK CHRONOLOGY
Action Property Management, Marquee Park Place, Irvine, CA
Concierge Jun 2009–Present
Security Officer Jul 2008–Jun 2009
SK&A Information Services, Irvine, CA
Quality Assurance Manager Web Text Specialist Jun 1998–Mar 2013
Main Street Trading Company, Aliso Viejo, CA
Licensed Commodities Broker Assistant May 1997–May 1998
York Newspaper Company, York, PA
Contributing Writer Inclusive Years
South Western School District, Hanover, PA
Consultant Inclusive Years
Radio Hanover, Hanover, PA
Reporter Inclusive Years
EDUCATION
Indiana University of Pennsylvania, Indiana, PA
Bachelor of Arts in Journalism, Minor in Political Science
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