Customer Service Management

DORIS SEPULVEDA

**** ********* ******

South Gate, CA 90280

Cell: 562-***-****

Email: ***************@*****.***

OBJECTIVE Seeking employment where my experience can best be utilized,

and which provides opportunities for growth.

WORK HISTORY

12/1/01 - 6/15/12 Senior Program Specialist

Children's Home Society of California

Long Beach, CA 90802

Determined applicant's eligibility for CalWorks subsidized

child care assistance, and assisted them with the

enrollment process in accordance with County contract. Job

duties performed included the following:

. Processed applicants' request for child care assistance

. Determined applicant's eligibility for child care

assistance programs

. Provided eligible individuals with necessary paperwork

and information regarding program requirements

. Conducted follow-up contacts with applicants to ensure

prompt submission of their documentation

. Assisted parents and providers with correct completion of

paperwork

. Addressed inquiries on case status and questions

regarding program

. Issued notice of denial to ineligible individuals

. Performed orientation sessions and weekly "one-on-one"

workshops with parents at Job Club site

. Interfaced with County staff, employers, parents,

providers and program specialists as a liaison

. Maintained monthly reports in compliance with County

regulations

. Distributed work assignments among staff

1997 - 1998 Vocational Rehabilitation Counselor

Ada Frey & Associates

Orange, CA 92865

Assisted injured workers, in compliance with California

Workers compensation program, with identifying a vocational

rehabilitation program to return to suitable, gainful

employment. Managed cases of individuals with

disabilities. Interfaced with employers, attorneys, claims

adjusters, school and community leaders on behalf of

clients.

1993 - 1996 Vocational Rehabilitation Counselor and Supervisor

Comprehensive Rehabilitation Associates

Lakewood, CA 90715

In addition to performing case management duties,

supervised and trained five counselors/case managers and

three clerical staff.

1986 - 1993 Senior Bilingual Vocational Rehabilitation Counselor

Western Occupational & Rehabilitation Consultants

Downey, CA 90241

Performed case management, developed vocational plans,

completed job analyses, monitored case progress, and taught

job search techniques.

EDUCATION

May 1985 California State University Long Beach

Long Beach, CA 90840

Bachelors in Social Welfare with honors

SOFTWARE/SYSTEM SKILLS

Microsoft Word, Excel, NOHO, GEARS

Typing speed 60+ wpm

ADDITIONAL SKILLS

Bicultural, fluent in reading, writing and speaking

Spanish

Excellent customer service skills

Contact this candidate